Resident Liaison Officer

Found in: Jooble UK C2 - 2 weeks ago


Manchester, United Kingdom Meridian Business Support Limited Full time
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week,liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory.

Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents,internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration.

Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided

Your working hours of aResident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm.

40 hours per week

Rate of pay

£12.50 per hour .

Candidates with experience in customer focused roles such as the hospitality industry, retail orcustomer service environment etc. will be considered for this role.

If you feel you have the right skills, we would love to hear from you

Please note that only shortlisted candidates will be contacted. TPBN1_UKTJ

  • Manchester, United Kingdom Ionic Recruitment Ltd Full time

    **Resident Liaison Officer** **Manchester** **Long Term Temporary - 12 - 18 months, potential to go permanent** **£14ph** An established contractor specialising in fire safety and electrical services throughout the UK are actively looking to recruit a Resident Liaison officer on a permanent basis to start on a project due to continuous growth and...


  • Manchester, United Kingdom IONIC Recruitment Full time

    Resident Liaison Officer Manchester Long Term Temporary- 12 – 18 months, potential to go permanent £14ph An established contractor specialising in fire safety and electrical services throughout the UK are actively looking to recruit a Resident Liaison officer on a permanent basis to start on a project due to continuous growth and securing a new...


  • Manchester, United Kingdom United Living Group Full time

    United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining,...


  • Manchester, United Kingdom Construction Resources Ltd Full time

    **Job description** Our client is a multi-disciplinary group based in the Northwest. They specialise in refurbishment of registered provider housing and public buildings, new build housing, public sector, HLF park restorations, hard and soft landscaping, estate refurbishment highways and civil engineering and waste management. They are looking to recruit...


  • Manchester, United Kingdom IONIC Recruitment Full time

    Resident Liaison Officer Manchester Long Term Temporary- 12 – 18 months, potential to go permanent £14ph An established contractor specialising in fire safety and electrical services throughout the UK are actively looking to recruit a Resident Liaison officer on a permanent basis to start on a project due to continuous growth and securing a new...


  • Oldham, Greater Manchester, United Kingdom Fawkes & Reece (North) Full time

    Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...


  • Manchester, United Kingdom GCS Recruitment Specialists Ltd Full time

    **Resident Liaison Officer** **Fixed term permanent contract - rolling - 12 months** **Contract is working with residents of housing areas** **Based Manchester - office and visiting sites (Pool car)** **Day to Day** - To keep all Tenants fully informed and manage there expectations on when the work there home is going to happen, during and to resolve and...


  • Oldham, Greater Manchester, United Kingdom Fawkes & Reece (North) Full time

    Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...

  • Tenant Liaison Officer

    Found in: Talent UK C2 - 2 weeks ago


    Manchester, United Kingdom United Living Group Full time

    Job DescriptionAs a vital member of our team, you will make a genuine difference to the lives of the people we work with, and can seize the opportunity to develop your career in property services. As an experienced Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open...

  • Liaison Officer

    2 weeks ago


    Manchester, United Kingdom IONIC Recruitment Full time

    Long Term Temporary- 12 - 18 months, potential to go permanent £An established contractor specialising in fire safety and electrical services throughout the UK are actively looking to recruit a Resident Liaison officer on a permanent basis to start on a project due to continuous growth and securing a new large-scale M&E upgrade. They are looking to...

  • Tenant Liaison Officer

    Found in: Whatjobs ES C2 - 5 days ago


    Manchester, United Kingdom United Living Full time

    Company DescriptionUnited Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing,...


  • Manchester, United Kingdom CJC Recruit Limited Full time

    Our client is a well-established main contractor, undertaking new build, refurbishment and insurance reinstatement work. An excellent opportunity has arisen for a Client Liaison Officer to join their team. The position will be permanent and based in the Manchester site. Whilst the core activities will be during normal working hours, there may be requirement...


  • Manchester, United Kingdom Fawkes and Reece Full time

    **Job**: Tenant Liaison Officer **Salary**: Approximately £25k + package. **Location**: Manchester **Job Type**: Permanent We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work. The company have a number of projects up and coming and as a result are looking for a Tenant Liaison...


  • Manchester, United Kingdom United Living Group Full time

    United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining,...

  • Tenant Liaison Officer

    Found in: Talent UK C2 - 2 weeks ago


    Greater Manchester, United Kingdom United Living Group Full time

    Company Description United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing,...


  • Oldham, Greater Manchester, United Kingdom Fawkes & Reece (North) Full time

    We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to join them on a...


  • Manchester, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to our continued success here at Fortem, we are delighted to confirm that we are currently seeking an experienced and confident Customer Liaison Officer's to join the team at our Onward branch. Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the business, through engaging...


  • Manchester, United Kingdom United Living Group Full time

    United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining,...


  • Manchester, United Kingdom Michael Page (UK) Full time

    We believe in creating vibrant and supportive housing communities where residents feel valued, heard, and empowered. As a leading provider in the housing sector, we are committed to delivering exceptional service and building lasting connections with our residents. Building strong relationships with residents and fostering a sense of community cohesion....


  • Manchester, United Kingdom BAE Systems (New) Full time

    BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments. Vulnerability and Protective...