Resident Liaison Officer

3 weeks ago

Manchester, United Kingdom Construction Resources Ltd Full time

**Job description**

Our client is a multi-disciplinary group based in the Northwest.

They specialise in refurbishment of registered provider housing and public buildings, new build housing, public sector, HLF park restorations, hard and soft landscaping, estate refurbishment highways and civil engineering and waste management.

They are looking to recruit a Tenant Liaison officer on a temporary basis to join their team.

**Job Objectives**
- To be the main point of contact for tenant communication to and from the Company with regards to the on-going delivery of construction projects and social housing refurbishment works.
- To assist the client with tenant management throughout the contract works and address and resolve concerns or issues that arise as a result of the works delivery.
- To assist the site operational team with information regarding tenants and the community in general where the works will impact.

Key Tasks
- Arranging and attending resident’s consultation and open days;
- Collecting, collating, and disseminating information gained by Client’s representatives;
- Resident prestart information correspondence, telephone, and visits to ensure knowledge of the works is forthcoming inclusive of duration, work type, and steps taken to minimise disruption during;
- Identify all special needs tenants including the elderly and infirm, and provide appropriate consultation and attention;
- Make appointments with tenants for all trades and ensure smooth work flows on customer properties;
- Constant and effective liaison with site management and workforce;
- Implement and abide by internal company policy and procedure;
- After care with residents and customers to address any on-going concerns and ensure satisfaction with services provided;
- Contribute ideas and assist with community initiatives.

**Essential Attributes**
- Confident in dealing with a diverse range of people
- Confident in dealing with internal and external management personnel;
- Customer and tenant faced, empathetic to concerns and issues;
- Excellent communication skills;
- Problem management and resolution skills;
- Team-player, understanding of team dynamics and motivational theories;
- Flexible and adaptable with work-in-hand;
- Self-motivated, enthusiastic, and a strive for excellence in delivery;
- IT. literate

**Job Types**: Full-time, Temporary contract

**Salary**: £14.00-£14.50 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

**Experience**:

- Resident Liaison: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Manchester (required)

Work Location: In person

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