Resident Liaison Officer

4 weeks ago

Manchester, United Kingdom Michael Page (UK) Full time

About Our Client

We believe in creating vibrant and supportive housing communities where residents feel valued, heard, and empowered. As a leading provider in the housing sector, we are committed to delivering exceptional service and building lasting connections with our residents.

Job Description

As a Resident Liaison Officer, you will be the primary point of contact between residents and management. Your role will involve:

  • Building strong relationships with residents and fostering a sense of community cohesion.
  • Acting as a mediator to resolve conflicts and address concerns effectively and efficiently.
  • Providing information and support to residents regarding housing policies, procedures, and community resources.
  • Organizing community events and initiatives to promote resident engagement and well-being.
  • Conducting regular surveys and feedback sessions to assess resident satisfaction and identify areas for improvement.

The Successful Applicant

To succeed in this role, you will need:

  • Excellent interpersonal and communication skills.
  • Empathy, patience, and the ability to remain calm under pressure.
  • Strong problem-solving abilities and conflict resolution skills.
  • Knowledge of housing regulations and procedures (preferred but not required).
  • Previous experience in a customer service or community engagement role (preferred but not required).

What's on Offer

  • Opportunity to make a meaningful impact within the community.
  • Supportive work environment with opportunities for professional growth and development.
  • Competitive salary and benefits package.
  • Chance to work with a dynamic and passionate team dedicated to creating positive change.

If you are enthusiastic about community-building and making a difference in people's lives, we want to hear from you Apply now to become a valued member of our team as a Resident Liaison Officer. #J-18808-Ljbffr

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