Cancer Services Pathway Navigator

5 months ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**We require patient focused Navigators who have excellent people skills, are able to communicate appropriately with both health care professionals and patients, are organised, proactive, and are passionate about improving outcomes for cancer patients.**

To support the specialty Cancer Team in implementing early diagnostic pathways for patients with suspected cancer to achieve definitive diagnosis by day 28.

The navigator role will be involved from the beginning of the pathway at the suspicion of cancer. The post holder will support the patient from initial referral to the communication of Cancer Excluded, or where Cancer diagnosed, onwards to the First Definitive Treatment.

The post holder will be expected to work across a range of IT systems namely excel, PAS, SCR and CRIS, to coordinate booking of patient appointments. The post holder will work both directly and indirectly with both patients and their carers to assist in coordinating the care of patients through their hospital care journey, identifying, escalating and managing issues that patients may have with transport, lack of understanding about diagnostic investigations or preparations and to reduce the number of appointments that are missed by patients (both outpatient and diagnostic investigation). It will be part of the Navigators role to help improve both patient compliance and patient experience.

**Main duties of the job**:
The post-holder will be expected to work with mínimal supervision, and responsible for promptly escalating any concerns relating to the service as appropriate. Communicate inter-departmentally with all levels and disciplines of staff and external agencies including GPs and other NHS Trusts.

The Trust provides a range of services and employment opportunities for a diverse population. As a Trust employee the post-holder will be expected to treat all patients/customers and work colleagues with dignity and respect, irrespective of their background.

Front line staff members are in an ideal position to offer support and advice on how to improve health and wellbeing.

Staff should use their interactions with the public to give them additional advice on health and wellbeing.

The post holder will be accountable for the effective deployment of activities that ensure that their department/ward/clinical team is reducing hospital acquired infection. They will ensure that they and their team comply with the Trust’s policies on infection, prevention and control. They will ensure that they and their team receive the training required to maintain competencies to execute the Trust’s policies on infection, prevention and control. They will have a responsibility to bring deficiencies in the deployment of such policies to the attention of their line manager.

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- 5 GCSEs at Grade C or above including Maths and English or equivalent
- ECDL or equivalent demonstrable skills
- NVQ2/3 in Health or Social Care or equivalent experience

**Desirable criteria**:

- Basic Communication Skills Training (e.g. Sage/Thyme)

**Knowledge**:
**Essential criteria**:

- Experience of working in a health care setting for a minimum of two years
- Experience of working as part of a team and in isolation
- Experience of managing priorities under pressure, to meet service needs and strict deadlines

**Desirable criteria**:

- Experience co-ordinating a patient workload

**Skills**:
**Essential criteria**:

- Computer literate with good knowledge and understanding of computer packages; e.g. Microsoft Office
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