Customer Service Advisor

3 weeks ago

Salford, United Kingdom Page Personnel Full time

Great career progression opportunities.
- Autonomous Role.

**About Our Client**:

- Order management: Process customer orders, including order entry, tracking, modifications, cancellations, and returns, ensuring accuracy and timely resolution.
- Product knowledge: Develop a deep understanding of our fast fashion brand's products, including materials, sizes, styles, and seasonal trends, to provide accurate and detailed information to customers.
- Complaint resolution: Investigate and resolve customer complaints and issues, ensuring effective problem-solving and customer satisfaction while adhering to company policies and guidelines.
- Size and fit guidance: Assist customers in choosing the right sizes and providing fit recommendations based on their preferences and body measurements.
- Fashion styling advice: Offer personalised fashion styling suggestions, outfit recommendations, and fashion trend insights to enhance the customer's shopping experience.
- Technical support: Provide basic technical support related to our online platform, such as assistance with account management, navigation, and order placement.
- Cross-functional collaboration: Collaborate with other departments, such as Warehouse, Logistics, and Marketing, to ensure seamless order fulfilment, resolve delivery issues, and share customer feedback.
- Up selling and cross-selling: Identify opportunities to recommend additional products, accessories, or related items to enhance the customer's purchase and promote up selling and cross-selling.
- Customer feedback analysis: Gather and analyse customer feedback, identifying common pain points, trends, and areas for improvement, and provide insights to relevant teams for product enhancements or process optimisation's.

**The Successful Applicant**:

- Previous customer service experience: Minimum of 2 years of experience in a customer service role, preferably in the retail or fashion industry.
- Passion for fashion: Strong interest in and knowledge of the fast fashion industry, including current trends, brands, and styles.
- Excellent communication skills: Exceptional verbal and written communication skills, with the ability to convey information clearly, persuasively, and in a fashion-forward manner.
- Empathy and patience: Strong interpersonal skills, empathy, and the ability to remain calm and patient when dealing with customer concerns or complaints.
- Problem-solving abilities: Proven ability to analyse customer issues, think critically, and provide creative solutions while adhering to company policies and guidelines.
- Multitasking and time management: Efficiently manage multiple customer interactions, prioritise tasks, and meet or exceed performance targets in a fast-paced environment.
- Technological proficiency: Comfortable using customer service software, online platforms, and various communication channels, as well as the ability to learn new systems quickly.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, as per the demands of the business.

**What's on Offer**:
Fantastic range of company benefits.

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