Service Scheduler

3 weeks ago

Dorset, United Kingdom Hydro International UK Ltd Full time

**Vacancy Name**
- Service Scheduler

**Vacancy No**
- VN133

**Office Location**
- Portland, Dorset

**Workplace Type**
- Office

**Employment Type**
- Full Time

**About the Company**

**Working at Hydro International is about making a difference whether that’s at home, at work, or in the wider world.**

It all starts with our purpose: to protect people, places and the planet from flooding, pollution and water scarcity. Our mission is to make that difference, and it’s at the heart of everything we do.

At work we’re driven by a desire for expertise, innovation and excellence, and we know that to achieve that we need to collaborate, communicate and encourage one another. This is a place where we support, value and respect each other, no matter what.

At home we all have family, friends, hobbies and interests, so we work flexibly to achieve a positive work-life balance, and health, safety and wellbeing are not negotiable. We want to be the company that you’re proud tell people about.

We’re active in our communities and in the environment. We’re committed to working ethically and sustainably, and we know that we all grow by building diversity and inclusivity. Our values guide us and motivate us to be the best we can be, for ourselves, for our customers and for the planet.

**We work hard to make a difference.**

**We want you to make a difference too.**

**Job Details**

**Job Title - Service Scheduler**

**Location - Portland**

**Salary £27,000 - £35,000**

**Responsible for**: Organising and managing a team of engineers to deliver the servicing schedule for M&N customers. This complex schedule involves the organisation of resources (people, vehicles and materials) in order to provide a comprehensive, cost effective and efficient plan to meet the demands of the customer. This is a demanding role that requires coordination, planning and attention to detail.**Physical & Other Requirements**:

- Current valid driving license.
- Able to visit waste water sites to scope work and report.
- Able to carry out work tasks that involve physical strength, stamina, standing, kneeling or crouching.
- Occasional overnight stays may be required.

**Competency & Qualifications**:

- Engineering qualified to Degree/HND or equivalent or qualified by experience.
- Project management trained: desired.
- PPM/Service management trained - desired.
- Knowledge of Industrial mechanical installation and maintenance.
- Understanding of wastewater screens and the systems and processes within which they work: desired.
- Ability to prioritise own workload and that of others whilst working in a systematic and organised manner to complete work within set deadlines.
- Competent in the use of computers and common micorosoft office tools. ECDL preferred.
- Ability to formulate risk assessments and method statements. To provide a safety system of work.
- Excellent written and oral communication skills.

**Key Duties**
- Planning and coordination of resources to meet the schedule, whilst ensuring efficiency and best value for money.
- Line manager for a team of Service Engineers.
- Organise materials for the teams in accordance with the needs of the PPM and ensure that are readily available prior to deployment of teams.
- Plan, assess and deliver any reactive maintenance works with available resources when needed.
- Proactively action and follow-through on changes / amendments to planning schedule through to work commencement.
- Monitor site work progress using on-line systems and ensure that resource / time changes are recorded.
- Produce all required paperwork for safety and site access, including RAM’s, site entry permits and organise site access with respective customer/ site managers.
- Maintain records of servicing and produce reports on request.
- Draw to attention of the Service Manager any issues that will impair the effective delivery of the Schedule/PPM.
- Coordinate and process the Service Reports received from the teams.
- Produce work orders and Purchase Orders (PO’s) as required.
- Manage any complaints or enquiries from customers.
- Prepare RAM’s set and site enters permits and communicate with respective managers.
- Maximise sales opportunities by offering innovative solutions to customers and encouraging all personnel to do the same.
- To be consultative, problem solving and offer a solution orientated approach leading to excellent customer satisfaction.
- Ensure that all the Company policies and procedures for ISO9001, ISO14001 and OHSAS18001 are complied with and that regulations on health and safety are adhered to in order to maintain a safe working environment. This will include any customer’s specific regulations.

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