Part-time Customer Service/receptionist

3 weeks ago


Dorset, United Kingdom Healthy Hearing Full time

To work across both our Ferndown & Christchurch Centres

Part-Time, Permanent

Starting Salary: £11.00 per hour

Starting Date: ASAP
Permanent

Hours: Approx 20 hours per week including some Saturdays

Healthy Hearing is a well-established and respected Company within Rutland, Leicestershire and Dorset, providing hearing solutions and advice backed by first class customer service.

We’re looking for a well-presented, friendly and confident person with a natural desire to help. Someone who makes conversation easily and is excellent at thinking on their feet.

Hearing loss can lead to anxiety and uncertainty. As the first point of contact for our customers, whether in person or by phone, you will be the ‘first impression’ of Healthy Hearing. An impression that will say ‘We can help, you’ve come to the right place’.

You will need to have a clear speaking voice and be a good listener, have genuine empathy and a lot of patience in order to provide assistance, advice and resolve any enquiry in a timely manner.

In addition, you’ll be pro-active, have excellent written and computer skills, an ability to organise your time effectively and a keen eye for detail.

Basic Responsibilities:

- Welcome customers both in Centre and via phone
- Provide information and support on hearing loss and solutions
- Data Entry, Diary and Database Management
- Responsible for Reception area ensuring it is presented to a high standard at all times
- Holiday and Sickness cover

What We’re Looking For:

- Excellent listening skills and natural empathy
- A keen eye for detail
- Positive ‘can-do’ attitude
- Ability to communicate effectively both verbally and in writing
- Well-organised and able to multi-task
- Basic IT skills, including Microsoft

As part of the Healthy Hearing team you will receive:

- A starting salary of £11.00 per hour
- 25 days paid annual leave (increasing to 30 days over 5 years)
- Sickness Benefit Scheme (after qualifying period)
- Staff Rewards Hub
- Payroll Giving Scheme

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From £11.00 per hour

Schedule:

- Day shift
- Weekend availability

COVID-19 considerations:
Regular cleaning of common areas.

Work Location: One location



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