Customer Service Admin

6 months ago


Aylesbury, United Kingdom Pertemps Network Group Full time

**Customer Service Admin**:

- 6121021213 Applicants

**£26,497 Per Annum**
- Full Time**Permanent**

**Aylesbury, Buckinghamshire**

**Customer Service And Call Centre**

**Job Description**:
**_Customer Service Administrator - Aylesbury_**

Pertemps Aylesbury is currently recruiting for a Customer Service Administrator to join our client based in Aylesbury.
- The Customer Service Team sit at the heart of the company. Often the initial engagement for the customer journey starts here. You will have the opportunity to assist customers throughout their journey, providing a positive experience.- **_Hours: 8:30am-5:30pm_**

**_Salary: £26,797.00_**

**_Duties:_**-
- Confidently a high volume of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction- Delivering consistent excellence in customer service delivery- Demonstrate confident and professional dealing with customer complaints.- Document customer engagement across business platforms- Working effectively with internal departments and industry partners to help deliver our full range of services.- Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.- Recognising when to escalate queries and work opportunities to senior members of the team.**_ Requirements/Skills:_**
- Excellent verbal and written communication skills- Calm and professional manner when dealing with complaints.- Accuracy in reporting and administration- Comfortable with using IT platforms.- Ability to deal with difficult call**_ Company Benefits:_**
- 25 Days Holiday, plus 1 additional per year of service- Company events- Life assurance- Store discounts-
**Pertemps**:
**Corinne Hadnum** 01269 429796
Division 612**Pertemps Aylesbury**
- Suite 2A
- Tower House
- High Street
- Aylesbury
- Buckinghamshire
- HP20 1SQ
- 01296 429796



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