Maintenance Service Desk Administrator
7 months ago
Efficiently plan and schedule engineers’ diaries for planned repair works and PPM's, to ensure that each engineer is able to deliver maximum productivity.
Co-ordinating the ordering and dispatching of parts to engineers.
Liaising with engineers, subcontractors, and suppliers.
General administration
- including data entry, updating systems with reports and photos.
Working in a fast-paced environment, ability to multi-task, highly organised with an exceptional level of attention to detail, excellent written and verbale communication skill
**Daily Admin Tasks**
- All enquiries - dealing with clients with empathy and understanding - priority is to ensure all incoming calls are answered
- Ensure ‘Service Inbox’ is actioned promptly with customers called back same day
- Checking lift history, previous job notes and outstanding quotes to obtain a full understanding of the clients requirements
- Ordering and distributing parts to engineers - following parts note process
- Raise Purchase Orders and Process Invoices
- Re-schedule incomplete Repairs and PPM’s and return visits promptly - next working day
- Ensure Key Account portals are updated as required
- Dealing with customer complaints and escalating when necessary
**Weekly Admin Tasks**
- Update Paid Maintenance Contracts - checking and updating customer contact details
- Update Warranty Contract - checking and updating customer contact details
- Collate engineer’s hours
- Report accurate KPIs
- Pre
- schedule PPMs for coming months
- Update expired Warranties and Maintenance contracts
**Other Duties**
- Holiday/Sickness Cover (when required)
**Salary**: £25,000.00-£27,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Aylesbury: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Scheduler
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