2nd Line Service Desk
3 months ago
Role: 2nd Line Support Consultant
Location: Princess Risborough
Salary: £24,000 - £29,000
Benefits:
Pension Scheme
Car scheme
Cycle scheme
Eye care scheme
Mental health first aid
Employee assistance programme
Employee recognition scheme
Our client are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our
Service Desk team based at our Princes Risborough office.
As a 2nd Line Support Consultant, you will provide technical support to our school users remotely. Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets. You will be able to engage with the appropriate team members across the company to work to resolve incidents.
Responsibilities:
Provide second line support for schools, deliver outstanding levels of customer service and support.
Liaise across 2nd/3rd line teams.
Support and mentor 1st line team by providing guidance and instruction on resolving technical queries.
Proactive response to ICT emergencies.
Skills/Abilities:
Excellent communication skills both written and oral, ability to communicate with both technical and non-technical end users.
Proactive and motivated approach to customer service.
Logical and structured problem-solving skills.
Strong technical troubleshooting skills, able to work collaboratively with third parties to resolve software/hardware issues.
Flexible and adaptable
Friendly and approachable
Excellent team player
Able to work independently and good at planning and organizing own time effectively.
Resolve ICT issues such as:
Server failures and system rebuilds
System backup and configuration including cloud and onsite
Management of Windows domain networks, DHCP, DNS, ADFS
Hyper-V configurations and troubleshooting
General issues with client devices - laptops, pc's etc.
Setup, configuration, and maintenance of cloud-based systems including Office 365 and Google Workspace
INDIT
Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
-
IT Support Engineer
6 days ago
Aylesbury, United Kingdom hireful Full timeAre you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will be providing 1st and 2nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business. This...
-
IT Support Engineer
3 weeks ago
Aylesbury, United Kingdom CV-Library Full timeAre you a 1st Line IT Support or Service Desk professional looking for a step up into 2nd line support? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will be providing 1st and 2nd Line IT Support as well as manging key accounts, being the bridge between the schools and the business....
-
2nd Line ICT Technician
2 weeks ago
Aylesbury, Buckinghamshire, United Kingdom Planet Recruitment Full timeCompany Overview:At Planet Recruitment, we understand the importance of investing in our employees' development and well-being. That's why we offer a range of benefits to support you in your role as an ICT Consultant. From pension schemes to mental health first aid, we want to ensure that you feel valued and supported throughout your career with us.As a...
-
Technical Service Desk Specialist
4 weeks ago
Aylesbury, Buckinghamshire, United Kingdom hireful Full timeKey Responsibilities:The role involves providing technical support to clients, installing, maintaining, and fixing IT equipment, and supporting Office 365. A strong background in IT support, preferably to 2nd Line Support level, is essential. Experience in an MSP environment and working within a school or academy would be highly valued.
-
KS1 Teacher
3 days ago
Aylesbury, United Kingdom Supply Desk Full timeKS1 Teacher Required in Aylesbury – January 2025 Start - Part/Full Time Supply Desk is thrilled to announce an opportunity for an enthusiastic KS1 teacher in Aylesbury! This exciting role is within a ‘Good’ OFSTED-rated school with excellent transport links. If you’re ready for a new challenge in an inspiring educational setting, this could be the...
-
Ks1 Teacher
4 days ago
Aylesbury, United Kingdom Supply Desk Full timeKS1 Teacher Required in Aylesbury – January 2025 Start - Part/Full Time Supply Desk is thrilled to announce an opportunity for an enthusiastic KS1 teacher in Aylesbury!This exciting role is within a 'Good' OFSTED-rated school with excellent transport links.If you're ready for a new challenge in an inspiring educational setting, this could be the perfect...
-
KS1 Teacher
6 days ago
Aylesbury, United Kingdom Supply Desk Full timeKS1 Teacher Required in Aylesbury – January 2025 Start - Part/Full TimeSupply Desk is thrilled to announce an opportunity for an enthusiastic KS1 teacher in Aylesbury! This exciting role is within a ‘Good’ OFSTED-rated school with excellent transport links. If you’re ready for a new challenge in an inspiring educational setting, this could be the...
-
Service Desk Advisor
2 weeks ago
Aylesbury, Buckinghamshire, United Kingdom Sheridan Ward Recruitment Services Limited Full timeJob DescriptionWe are currently looking for a highly motivated and enthusiastic Service Desk Advisor to join our team.The successful candidate will have excellent communication and problem-solving skills, with the ability to work under pressure in a fast-paced environment.About the RoleAs a Service Desk Advisor, you will be the first point of contact for...
-
Year 4 Teacher
6 days ago
Aylesbury, United Kingdom Supply Desk Full timeYear 4 Teacher – Aylesbury – January 2025 StartPay: MPS/UPSLocation: AylesburyFull-Time or Part-Time AvailableAbout the School:Supply Desk is working with a highly regarded school in Aylesbury, seeking a dedicated and enthusiastic Year 4 teacher to join their outstanding team from January 2025. This school is known for its supportive environment and...
-
Year 4 Teacher
3 weeks ago
Aylesbury, United Kingdom Supply Desk Full timeYear 4 Teacher – Aylesbury – January 2025 Start Pay: MPS/UPS Location: Aylesbury Full-Time or Part-Time Available About the School: Supply Desk is working with a highly regarded school in Aylesbury, seeking a dedicated and enthusiastic Year 4 teacher to join their outstanding team from January 2025. This school is known for its supportive environment...
-
Business Studies Teacher
3 days ago
Aylesbury, United Kingdom Supply Desk Full timeBusiness Teacher Wanted in Aylesbury! Start Date: Immediate/January 2025 Location: Aylesbury Contract Type: Long Term / Full Time Salary: MPS/UPS About the Role: Supply Desk is partnering with a fantastic school in Aylesbury, seeking an ambitious Business Teacher to join their team as soon as possible. The ideal candidate will have experience teaching...
-
Business Studies Teacher
3 days ago
Aylesbury, United Kingdom Supply Desk Full timeBusiness Teacher Wanted in Aylesbury!Start Date: Immediate/January 2025Location: AylesburyContract Type: Long Term / Full TimeSalary: MPS/UPSAbout the Role:Supply Desk is partnering with a fantastic school in Aylesbury, seeking an ambitious Business Teacher to join their team as soon as possible. The ideal candidate will have experience teaching Business...
-
Year 4 Teacher
3 weeks ago
Aylesbury, United Kingdom Supply Desk Full timeYear 4 Teacher – Aylesbury – January 2025 Start Pay – MPS/UPS Location – Aylesbury Full-Time or Part-Time Available About the School: Supply Desk is partnering with a well-established school in Aylesbury, which is looking to appoint a passionate and dedicated Year 4 Teacher to join their outstanding team. This school offers a supportive and...
-
Speech Language Therapist
4 weeks ago
Aylesbury, Buckinghamshire, United Kingdom Supply Desk Full timeMain Responsibilities:The successful candidate will support a number of children with speech and language needs by providing individualised intervention programmes.Key Duties:Support children with speech and language needsDevelop and deliver individualised intervention programmesProvide advice and information to staff and other team membersPerform Speech and...
-
Care Assistant
3 days ago
Aylesbury, United Kingdom Supply Desk Full timePersonal Care Support Assistants Needed (Sponsorship cannot be provided) Primary, Secondary, or SEN Specialist Schools Available – Aylesbury Full-Time Positions Available £90 - £120 Per Day Starting January 2025 About the Schools: Supply Desk is delighted to partner with highly rated schools in the Aylesbury area. These schools are renowned for...
-
Primary Supply Teaching Assistant
4 days ago
Aylesbury, United Kingdom Supply Desk Full timePrimary Supply Teaching Assistant Aylesbury Full time – Part time Janaury 2025 Start Available Are you interested in a career supporting children's learning and development?Can you make a difference in the classroom and inspire today's young learners?Teaching support opportunities are available on a day to day supply basis, or there is potential to...
-
Primary Supply Teaching Assistant
3 days ago
Aylesbury, United Kingdom Supply Desk Full timePrimary Supply Teaching Assistant Aylesbury Full time – Part time Janaury 2025 Start Available Are you interested in a career supporting children’s learning and development? Can you make a difference in the classroom and inspire today’s young learners? Teaching support opportunities are available on a day to day supply basis, or there is...
-
Personal Support Worker
17 hours ago
Aylesbury, Buckinghamshire, United Kingdom Supply Desk Full timeCompany OverviewSupply Desk is a reputable agency working closely with Buckinghamshire Council Local Authority to provide top-notch education support services.
-
SEN Teaching Assistant
3 days ago
Aylesbury, United Kingdom Supply Desk Full timeTeaching Assistant Aylesbury Full or part time January 2025 start The School: Supply desk is pleased to be working with a good rated school in the Buckinghamshire area that prides itself on providing a nurturing and inclusive environment for children allowing for them to succeed to the best of their ability no matter what challenges they may face. The...
-
Year 4 Educator Wanted in Aylesbury
21 hours ago
Aylesbury, Buckinghamshire, United Kingdom Supply Desk Full timeJob Overview:Supply Desk is partnering with a well-established school in Aylesbury to appoint a dedicated Year 4 Teacher. This school offers a supportive environment, making it ideal for a motivated educator seeking to make a positive impact.About the Role:The successful candidate will be responsible for delivering high-quality teaching, setting clear...