Customer Service Advisor
7 months ago
Overview:
**Responsibilities**:
- Utilise Salesforce CRM system to log customer interactions and update records accurately
- Assist customers with account inquiries, transactions, and issue resolution
- Analyse customer feedback to identify trends and areas for improvement
- Collaborate with internal teams to address customer needs and enhance service delivery
Qualifications:
- Excellent communication skills, both verbal and written
- Proficiency in using Salesforce or similar CRM software
- Experience in the financial services industry is advantageous
- Strong analytical skills to interpret customer data and feedback effectively
Join our team as a Customer Service Representative to make a positive impact on our customers' experience w
Pay: £12.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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