Telemarketer

2 months ago

Poole, United Kingdom Britannia Parking Full time

**About Us**

With over 30 years’ experience establishing and managing car parks Britannia Parking has earned the reputation for being one of the most respected operators in the UK.

We have achieved this by focussing on the detail. We pay meticulous attention to each of the elements that are necessary to manage a successful car park, notwithstanding quality of delivery, performance, customer service, staff training and our attendant's appearance.

We remain flexible in our approach to new car park management opportunities to ensure we fulfil each client’s specific requirements, and this has served us well.

**The Role**

As the telemarketer you will make proactive sales calls, market products and services by phone, to various potential clients. As part of the role you will maintain a thorough understanding of products and services, process sales and meet sales goals.

A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.

The role requires discipline to focus on being proactive and focused on the telesales task at hand, it will be a core part of the sales function delivering continuous results.

**This will be a hybrid role working from home and working from our offices based in Poole.**

**Key Elements of the Job**
- Make outgoing customer calls or cold calls in order to sell our core service whilst understanding the scope of the opportunity
- Answers questions about our service offering and make relevance to similar sites we have previously deployed or that sit within our portfolio.
- Understand whether there is a wider opportunity sat behind the initial lead and how this can be followed up
- Accurately and efficiently enter customer information into company databases giving full transparency of any conversations and/or actions required
- Maintain a list of potential leads and follows up with those customers by making subsequent sales pitches
- Arrange follow up consultation video and/or phone calls with customers to pass onto the sales team for follow up.
- Contact customers in response to correspondence or feedback
- Maintain working knowledge of products and services sold, new sites deployed and any other relevant company news that will be beneficial to your role.
- Liaise with core members of the service delivery team including sales, operations, service delivery and client services where necessary ensuring that all communication is recorded on Microsoft Teams and/or the CRM system.
- Deliver consistent results in line with expectation.

**Preferred Qualifications and Skills**
- Proven experience as telemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales quotas preferably over the phone
- Working knowledge of relevant computer programs (e.g. CRM software and Microsoft suite)
- Excellent communication and presentation skills
- Proficient in English
- Skilled in negotiation
- Persistent and results-oriented
- Patient and able to handle customer rejection
- Self-motivated and well organised
- Work well in a team, and individually.
- Approachable, outgoing and diplomatic
- Fastidious about accuracy with outstanding attention-to-detail
- Comfortable working as part of a team or alone and under pressure, and able to form and maintain relationships at all levels

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person

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