Part Time Customer Service/ Collections Role
4 months ago
Responsibilities:
- Contact customers to discuss outstanding balances and payment options
- Provide excellent customer service while assisting customers with their collections inquiries
- Utilize telemarketing techniques to negotiate payment arrangements and resolve delinquent accounts
- Perform data entry to update customer information and payment details accurately
- Maintain a professional and courteous phone etiquette at all times
Qualifications:
- Previous experience in customer service, collections, or a related field is preferred
- Strong analytical skills to assess customer accounts and develop effective collection strategies
- Proficiency in data entry and ability to navigate accounting software systems
- Excellent communication skills, both verbal and written, to interact with customers professionally
**Job Type**: Part-time
**Salary**: £12.00 per hour
Expected hours: 14 - 28 per week
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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