IT Technical Services Specialist

2 weeks ago

Cambridge, United Kingdom Cambridge University Hospitals Full time

**Main area**
- Information Technology**Grade**
- Band 6**Contract**
- Permanent**Hours**
- Full time - 37.5 hours per week**Job ref**
- 180-F-245194**Employer**
- Cambridge University Hospitals NHS Foundation Trust**Employer type**
- NHS**Site**
- Addenbrookes Hospital-Division Corporate**Town**
- Cambridge**Salary**
- £35,392 - £42,618 p.a. pro rata**Salary period**
- Yearly**Closing**
- 14/05/2024 23:59**Interview date**
- 22/05/2024Job overview

Main duties of the job

Provide technical support, incident management and problem management across the M365 environment, including user management, storage configuration, reporting and first fix.

Working with internal teams and other parties, including vendors, to build new or enhance existing solutions.

Maintain knowledge of various M365 IT architecture, standards, and practices.

Perform various daily checks and tasks across internal environments & perform any required actions.

To be a technical resource in the delivery of relevant project works as and when needed, providing technical support and assistance for IT project managers, vendors, and end users during the project implementation.

Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met.

Manage support ticket queues to a high standard following ITSM principles.

Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata & term store, and custom web parts.

Preparing and testing technical knowledgebase articles as well as systems documentation.

Working for our organisation

**Our Trust**

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on the 14th May 2024.

Interviews are due to be held on the 22nd May 2024.

**Benefits to you**

We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

Person specification

**Qualifications**:
Essential criteria

Degree or equivalent IM&T qualification or equivalent experience.
- ITIL or equivalent Foundation level.Desirable criteria

Microsoft Certified Engineer.

PRINCE2 accredited.
- Full ITIL accreditation.Experience

Essential criteria

Working within the ITIL framework.
- Configuration Management including device management (printers - scanners - mobile devices etc).Desirable criteria

NHS Clinical systems development/support experience.
- Experience of Electronic Patient Record System.Knowledge

Essential criteria

Understanding and have been involved in the Applications Packaging process.

Knowledge of ITIL & Prince2 framework.

Configuration Management including device management (printers - scanners mobile devices etc).
- Cloud hosting.Desirable criteria

Administration of Sharepoint site(s).**Skills**:
Essential criteria

Excellent customer and interpersonal skills.

Self-motivated and able to motivate others.

Able to solve complex technical problems.

Well organised with excellent documentation skills.

Ability to work independently and as part of a team.
- Ability to create reports (e.g. Performance - exception - technical).Desirable criteria

Project management skills.

Database management skills.

Microsoft server administration.

Anti-virus.
- Active Directory admin.Additional Requirements

Essential criteria
- The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.**Further details / informal visits contact**:
**Name**
- Martin Kanosvamhira

**Job title**
- IT Technical Services Manager

**Telephone number**
- 07398786656

  • Technical Specialist

    19 hours ago

    Cambridge, Cambridgeshire, United Kingdom Adepto Technical Recruitment Ltd Full time

    Permanent role Personal Days, Private Medical Cover, Enhanced MAT/PAT Leave, Bonus & more An exciting opportunity for an established Technical Process Specialist has arisen to join a global leader in contract manufacturing for pharmaceuticals and drug delivery. Draft, write and review process descriptions, equipment SOPs, process change controls, process...

  • IT Technical Specialist

    2 weeks ago

    Cambridge, United Kingdom Revvity Full time

    We are currently seeking an IT Technical Specialist to join us on a full-time, permanent basis. This is a support role, located at our UK Cambridge office. This position is primarily focused on supporting the local Cambridge office, although it will also cover remote support for other sites across Europe. Responsibilities: Diagnose and resolve...

  • Technical Support Specialist

    15 hours ago

    Cambridge, United Kingdom CareerBliss Full time

    ??????The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a...

  • Technical Support Specialist

    2 days ago

    Cambridge, United Kingdom On Target Recruitment Full time

    ??????The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a...

  • Technical Support Specialist

    1 day ago

    Cambridge, United Kingdom On Target Recruitment Full time

    ??????The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a...

  • Field Service Engineer

    3 weeks ago

    Cambridge, United Kingdom Rise Technical Recruitment Limited Full time

    Field Service Engineer (Electromechanical) £31,000 (OTE £40,000) + Specialist Training + Further Qualifications + Overtime + Progression + Van + Excellent Company Benefits Home Based (Commutable from: Cambridge, Newmarket, Bury St Edmonds, Bedford, Stevenage) Are you an engineer from an electromechanical background looking to develop your skills...

  • Night Field Service Engineer

    4 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Rise Technical Recruitment Limited Full time

    Field Service Engineer (Electromechanical) £31,000 (OTE £40,000) + Specialist Training + Further Qualifications + Overtime + Progression + Van + Excellent Company Benefits Are you an engineer from an electromechanical background looking to develop your skills technically through specialist training and maximise your earnings through overtime? On...

  • Technical Support Specialist

    2 days ago

    Cambridge, East Anglia, United Kingdom On Target Recruitment Full time

    ??????The Company: Is this your next job Read the full description below to find out, and do not hesitate to make an application. A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support...

  • HV Estimator

    2 weeks ago

    Cambridge, United Kingdom PWS Technical Services (UK) Ltd Full time

    HV EstimatorWorking from home, the successful candidate must possess demonstrable experience and technical expertise from within the HV power, utilities and / or critical national electrical infrastructure sectors.Our client is aims to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both...

  • Technical Services Manager

    4 weeks ago

    Cambridge, United Kingdom Daniel Owen Ltd Full time

    Job Title: Technical Services Manager Overview: We are seeking a highly skilled Technical Services Manager with a contracting background, preferably with extensive design and build experience in building services. The ideal candidate will possess a comprehensive understanding of various building services such as lifts, voice & data, sprinklers, AV,...

  • Salesforce Service Cloud Technical Architect

    7 days ago

    Cambridge, United Kingdom AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...

  • Technical Services Manager

    3 weeks ago

    Cambridge, United Kingdom Daniel Owen Ltd Full time

    Job Title: Technical Services ManagerOverview: We are seeking a highly skilled Technical Services Manager with a contracting background, preferably with extensive design and build experience in building services. The ideal candidate will possess a comprehensive understanding of various building services such as lifts, voice & data, sprinklers, AV, security,...

  • Technical Sales Specialist

    3 weeks ago

    Cambridge, United Kingdom Antibodies.com Full time

    Position Overview: Antibodies.com is seeking a dynamic and motivated Technical Sales Specialist to join our team in Cambridge, UK. As a Life Science Technical Sales Specialist, you will play a crucial role in driving sales and supporting our customers in their research endeavors. This is a unique opportunity for a scientifically-driven individual with a...

  • Technical Sales Specialist

    1 week ago

    Cambridge, United Kingdom Antibodies.com Full time

    Position Overview: Antibodies.com is seeking a dynamic and motivated Technical Sales Specialist to join our team in Cambridge, UK. As a Life Science Technical Sales Specialist, you will play a crucial role in driving sales and supporting our customers in their research endeavors. This is a unique opportunity for a scientifically-driven individual with a...

  • Technical Sales Specialist

    1 week ago

    Cambridge, United Kingdom Antibodies.com Full time

    Job DescriptionPosition Overview: Antibodies.com is seeking a dynamic and motivated Technical Sales Specialist to join our team in Cambridge, UK. As a Life Science Technical Sales Specialist, you will play a crucial role in driving sales and supporting our customers in their research endeavors. This is a unique opportunity for a scientifically-driven...

  • Technical Sales Specialist

    3 weeks ago

    Cambridge, United Kingdom Antibodies.com Full time

    Position Overview: Antibodies.com is seeking a dynamic and motivated Technical Sales Specialist to join our team in Cambridge, UK. As a Life Science Technical Sales Specialist, you will play a crucial role in driving sales and supporting our customers in their research endeavors. This is a unique opportunity for a scientifically-driven individual with a...

  • Technical Sales Specialist

    4 weeks ago

    Cambridge, United Kingdom Antibodies.com Full time

    Position Overview: Antibodies.com is seeking a dynamic and motivated Technical Sales Specialist to join our team in Cambridge, UK. As a Life Science Technical Sales Specialist, you will play a crucial role in driving sales and supporting our customers in their research endeavors. This is a unique opportunity for a scientifically-driven individual with a...

  • Technical Sales Specialist

    1 day ago

    Cambridge, United Kingdom Antibodies.com Full time

    Position Overview: Antibodies.com is seeking a dynamic and motivated Technical Sales Specialist to join our team in Cambridge, UK. As a Life Science Technical Sales Specialist, you will play a crucial role in driving sales and supporting our customers in their research endeavors. This is a unique opportunity for a scientifically-driven individual with a...

  • Technical Sales Specialist

    4 weeks ago

    Cambridge, United Kingdom Antibodies.com Full time

    Position Overview: Antibodies.com is seeking a dynamic and motivated Technical Sales Specialist to join our team in Cambridge, UK. As a Life Science Technical Sales Specialist, you will play a crucial role in driving sales and supporting our customers in their research endeavors. This is a unique opportunity for a scientifically-driven individual with a...

  • Technical Sales Specialist

    3 weeks ago

    Cambridge, United Kingdom Antibodies.com Full time

    Position Overview: Antibodies.com is seeking a dynamic and motivated Technical Sales Specialist to join our team in Cambridge, UK. As a Life Science Technical Sales Specialist, you will play a crucial role in driving sales and supporting our customers in their research endeavors. This is a unique opportunity for a scientifically-driven individual with a...