Customer Experience Advisor S1 Everyday Banking

2 weeks ago

Southall, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Everyday Banking | Southall

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community**

We are currently recruiting part-time Customer Service colleagues working 27.5 hours with a starting package of £25,472 (pro rata). This is made up of a base salary of £23,338 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

This is a part-time role working 27.5 hours across Monday to Saturday, between the hours of 8am - 6pm.

If you are interested in a part time role, during the initial training period you would be required to commit to working 7-hour shifts from 9am - 5pm during your training period. Training will either be Wednesday - Friday for 3 weeks OR Monday - Friday for 2 weeks. Once your training has been completed you would return to your agreed part time working hours.

If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours.
- Starting salary of £23,338 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

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