Customer Service Advisor

2 weeks ago

Southall, United Kingdom RHK MOT Full time

**About us**

We are professional, agile and innovative.

Our work environment includes:

- Growth opportunities
- Work-from-home days
- Regular social events

**Job Summary**:
The Customer Service Advisor plays a critical role in ensuring exceptional customer service and smooth operations. You are responsible for assisting customers with their vehicle maintenance needs, providing recommendations, and coordinating service appointments.

**Key Responsibilities**:

- Greet customers and assess their service needs.
- Provide expert advice and recommendations on vehicle maintenance and repairs.
- Schedule service appointments and communicate with the service team.
- Explain service costs and estimated repair times to customers.
- Keep customers informed about the status of their vehicles.
- Address customer inquiries and concerns with professionalism.
- Maintain accurate records of service appointments and customer interactions.
- Collaborate with the service team to ensure timely and efficient repairs.

**Qualifications and Requirements**:

- High school diploma or equivalent.
- Previous experience in customer service, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Knowledge of automotive maintenance and repair services.
- Computer proficiency for appointment scheduling and record-keeping.
- Ability to work in a fast-paced and customer-focused environment.

**Specific Competencies or Skills Needed**:

- Excellent customer service skills.
- Fluient in English
- Problem-solving and decision-making abilities.
- Strong attention to detail.
- Organizational skills.
- Knowledge of automotive terminology and repair processes.

**Working Conditions**:

- You’ll work hybrid from our HQ 2-3 days per week however, our team do travel across other locations.
- The Service Advisor role require standing for extended periods.
- Occasional weekend and evening shifts may be necessary.
- This role involves direct interaction with customers in a service department setting

**Job Types**: Part-time, Temporary contract, Temp to perm, Zero hours contract
Contract length: 6 months

**Salary**: £22,905.00-£24,089.00 per year

Expected hours: 35 per week

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Southall

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