Tpd Governance Executive

3 weeks ago


Brighton, United Kingdom Bupa Full time

Third-Party Distributor Governance Executive

Victory House, Brighton or Bupa Place, Salford Quays

Hybrid working options

Full time (37.5hrs pw)

£28,500 - £35,600 (dependant on location and experience) + Excellent Benefits

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

This role is to manage, administer and oversee the set-up and maintenance of third-party distributor (broker, introducer, agent, NSDA) records and online user profiles within Bupa’s core systems and databases. In this role you will provide an excellent support service when dealing with enquiries from all internal and external customers. You will be accountable for due diligence, decision making, contract variations and reviews of third-party performance in line with policy and control requirements.

What You’ll Do:

- Manage and administer the Third-Part Distributor Onboarding & Termination activities
- Manage and oversee contract variation requests
- Facilitate the Non-Standard Remuneration / Distribution approvals
- Update and maintain all records & databases in relation to third-party distributors, to reflect accurate current and historic data to enable accurate reporting
- Carry out full investigation and reporting of any of out of policy contractual disputes between Bupa and third-party distributors
- Investigate and resolve agency queries and escalations ensuring compliance with TCF
- Flag issues to third-party distributors where deviations from regulatory procedure are identified therefore ensuring that Bupa are not at risk of any sanctions. Setting expectations of failure to comply with these requests
- Conduct peer reviews to ensure accuracy of records

What You’ll Bring:

- Understanding of Process management and improvement methodology
- Strong people/interaction skills
- Familiarity with financial regulatory governance including FCA or another regulator
- Familiarity with legal controls and commercial governance in the UK and/or international markets
- Demonstrable ability to work both independently and as part of a team
- Excellent numerical skills
- Excellent analytical skills to resolve complex queries and escalations

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time



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