Customer Service Officer

3 weeks ago


London, United Kingdom Games & gears Full time

**PURPOSE OF THE JOB**

To pro-actively manage Southwark Repairs resources to ensure appointments are kept and maximise the number of works orders completed at the fist visit.

Dedicated to ensuring that the council’s customers receive an excellent standard of service.

**Principal Accountabilities**

2. To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.

3. Answering client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues.

4. To ensure that the dynamic appointment scheduling system database is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.

5. To prepare of records, statistics and communications document as required and respond to written and verbal icasework, complaints and statuary enquires as required in a timely manner, in order to resolve issues effectively and speedily.

6. To monitor and report on operative performance in terms of missed

appointments, customer satisfaction levels, etc. and to escalate issues to the relevant manager.

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: From £18.00 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 4 years (required)
- Administrative: 4 years (required)
- social housing: 2 years (required)
- Complaint handling: 2 years (required)

Work Location: In person

Reference ID: RQ974345



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