Customer Liaison Officer
6 days ago
JS Recruitment are thrilled to be working with a leading construction business that offer fully integrated solutions covering the whole building lifecycle. They Facilities Management services team in Yorkshire are growing and they now require a CustomerLiaison Officer to join their busy team.
RESPONSIBILITIES
- Liaise with clients ensuring a high level of communication.
- Plan and co-ordinate maintenance contracts, ensuring:
- All servicing is planned economically in line with the Company's contractual obligations.
- All works being carried out cost effectively.
- Engineers are kept busy at all times.
- The Tenant has been called to explain the works to be carried out, and the approximate time of arrival prior to sending engineers to any visit, either planned or reactive.
- Carry out works in accordance with the Company's standard operating procedures.
- Reporting to the Contracts Manager with regards to resource allocation and status of works orders.
- Liaising with Client's with regards to receipt, allocation, and status of work orders.
- Liaise with Supervisors and Managers for the day-to-day operations.
- Produce accurate invoices on a daily basis.
- Maintain high level of communication and co-operation with other departments within the Company.
- Carry out any other ad-hoc duties as directed and deemed reasonable.
**REQUIREMENTS**:
- Over 2 years' experience in a customer service role or similar.
- Well-developed verbal and written communication skills.
- Self-motivated and enthusiastic.
- Professional call handling.
- Ability to work under pressure and use own initiative.
ON OFFER
In return they offer a competitive salary and attractive benefits package including pension, life assurance and a comprehensive Employee Assistance Programme.
JS Recruitment UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. As soon as a decision has been reached, we will contact shortlisted applicants. If you are shortlisted, JS RecruitmentUK Ltd will collect your personal data (which may include sensitive personal data). JS Recruitment UK Ltd will process your personal data for the purposes of providing you with work-finding services and/or information relating to roles relevant to you. Wewill only use your personal data in accordance with the terms included in the privacy notice which can be viewed on our website.
JS Recruitment is committed to promoting equality of opportunity for all. Applications from individuals are encouraged regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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