Customer Service Advisor

5 months ago


Ossett, United Kingdom Juice Personnel Full time

Juice Personnel Ltd are excited to be recruiting Customer Service Advisors for our client who are a well-respected and recognised multi-national organisation, with their UK operation based in spacious, well-presented modern offices in Ossett.

This role would be perfect for someone looking for a new challenge within their customer services career.
- **35 hours per week**:

- **Temporary to Permanent role**:

- **Monday to Friday, 9am to 5 pm, no Weekends, Evenings or Bank Holidays**:

- **1 hour lunch break**:

- **Salary: £11.19 per hour**:

- **Location: Ossett - Free parking on site, with immediate access to the M1 from Junction 40**

**The role**:

- Responding to incoming queries from End Users, Retailers and Third-party service providers across multiple channels in a timely manner
- Providing first class Aftersales and Warranty support for our range of high-end Fitness and Lifestyle products.
- Resolution of Customers issues by means of troubleshooting, identifying, and provisioning the most effective solution for both the business and the customer
- Provision of product and technical information and advice
- Updating and maintaining CRM software in order to ensure full traceability of issues and resolutions
- General Administrative Duties

**About you**:

- Previous Customer Service experience is desirable
- A friendly, outgoing yet professional personality and telephone manner, with excellent communication skills, both written and verbal
- Ability to stay calm in pressured situations
- Excellent PC skills, Gmail and Google sheets or similar software
- Experience in the use of CRM systems
- A pragmatic approach to identifying and solving problems
- Resilience and the ability to confidently and sympathetically deliver difficult messages to Customers
- A positive attitude with a willingness to continuously learn
- An understanding of Manufacturer Warranty responsibilities and the Consumer Rights Act 2015 (advantageous)
- A basic understanding of exercise equipment (advantageous)

**The juicy stuff**:

- No Bank Holiday or weekend working
- Company Pension Scheme
- Team building and social events outside work
- Relaxed working environment (not a call centre)
- Smart casual dress code
- Substantial staff discount for product purchases
- Full Training Provided
- Free Parking on site
- This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency/business._
- Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us._

**Job Types**: Full-time, Permanent

**Salary**: £11.19 per hour

Expected hours: 35 per week

**Benefits**:

- Gym membership
- On-site gym

Schedule:

- Monday to Friday

**Experience**:

- Customer service telephone: 1 year (required)

Work Location: In person



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