Collections Advisor

Collections Advisor- Key role information
- Date added: 14-08-23
- Hours: Full time or part time - 37.5 hours or 25 hours Monday to Friday (split shift 8.00 am till 4.00 pm or 10.00am till 6.00 pm (half hour for lunch) but we are flexible on these hours as this is to cover holidays and sickness
- Wage: £12.82
- Sector: Commercial
- Location: Ossett

**An exciting opportunity...**:
**Collections Advisor**:
An exciting opportunity has arisen for a Collections Advisor to join our client within the credit management industry.

To be the first point of contact to assist customers to facilitate positive customer experiences and outcomes. To provide support to the vulnerable customers function to ensure identified customers’ accounts are handled appropriately.

**Could this be you?**:
**Keep Looking**:
**The Role**:

- Taking inbound calls from customer to take payment and set up repayment plans that are suitable to the customers’ circumstance and resolving any queries that they have regarding the outstanding amount
- Undertake Income and Expenditure assessment to determine customers’ financial position
- Providing solutions to ensure the customer receives a good outcome
- Carry out outbound calls to customers to discuss overdue accounts and provide a good customer outcome
- Arrears calls to discuss payment defaults and provide suitable options for the customer
- Calling customers once judgment has been obtained to discuss repayment and provide suitable options
- Periodically reviewing customers’ accounts to determine if circumstances have changed for the customer and provide suitable options
- Dealing with customers who may be facing financial difficulty
- Dealing, and handling appropriately customers who have been identified as vulnerable
- Ensures knowledge is kept up to date on all relevant regulatory and legal requirements and standards
- Ensures individual adherence to all relevant regulatory and legal requirements and standards in particular the Code of Conduct rules

**About You**:

- Excellent communication - oral and written
- Excellent telephone manner
- Computer skills including the use of Microsoft programs including Word and Excel
- Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
- Experience of working in a regulatory environment
- Dealt with call monitoring (desirable)
- Positive and approachable manner
- Acts with integrity
- Acts with due care, skill, and due diligence
- Be open and cooperate with the FCA
- Pay due regard to the interests of customers and treat them fairly
- Observe proper standards of market conduct

**Benefits**:

- Free parking on site