Content Operations Lead

2 weeks ago

London, United Kingdom Department for Environment, Food and Rural Affairs Full time

**Details**:
**Reference number**:

- 339409**Salary**:

- £52,120 - £64,380- National: £52,120 - £58,540, London: £57,316 - £64,380 plus industry leading pension and benefits. For details of our pay on appointment policy, please see below under the heading ‘Salary’.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DEFRA - COO - Digital, Data & Technology Services**Type of role**:

- Digital
- Information Technology
- Project Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Please be aware that space within the London office is restricted and it may not be possible to be based in this location.About the job

**Job summary**:
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.

Digital, Data and Technology Services (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1,200 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

**Find out more about DDTS**:
Defra digital, data and technology blog

LinkedIn

Defra Jobs

**Job description**:

- We are recruiting a Content Operations Lead to support the content design community in one of the UK’s largest government departments.
- Content designers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of user needs and how users interact with content. Their editorial skills allow their teams to design and build better services that are easier to use and to continuously improve content, based on data and evidence.
- As a Content Operations Lead, you will develop content design capability and assure good content design best practice. You will support and lead workforce planning and recruitment activities. You will ensure content designers have the support and resources needed and support their career development within the DDTS profession. You will take the lead on the content design community’s activities including events, training and communications.
- This is a demanding role focused on people management, ensuring we have the right people, with the right skills, in the right place to deliver digital services and outcomes across Defra. The postholder will be a critical part of our large content design profession and the wider user-centred design community.**Person specification**:
**Responsibilities**
- Lead community activities, including running content crits, organising training and leading community events
- Support community working groups, including how we measure success, effective documentation and advocating for content design
- Promote and assure good content design practice
- Provide people management, leadership and direction to Senior Content Designers working in multi-disciplinary teams
- Help to identify content design recruitment needs, supporting or leading recruitment campaigns, as required
- Contribute content design expertise to support content designers in the team to meet learning and development goals

**Skills and experience**
- A thorough understanding of content design
- Experience of crafting community strategies and activities including events, training and communications
- Leading, managing and developing content designers
- Experience of workforce planning, ideally including recruitment experience
- Experience of coaching and mentoring people to grow their skills and identify development opportunities
- Comfortable working and communicating with stakeholders at all levels in a fast-paced environment

**Selection process**

The Civil Service marks each element of the selection process on a merit basis. You can visit the gov.uk website for further information on the Civil Service rating scale.

Ensure you have tailored your CV and Personal Statement to the 'responsibilities' and 'skills and experience' section of the job advert by providing examples on how you are suitable for the role. We would recommend using the STAR method.

For further information on STAR, you can check out our hints and tips document.

**Application Process**
- A CV
- A 750-word personal statement: "Referring to the 'responsibilities and 'skills and experience' sections of the job advert, please demonstrate how you are suitable for the role by providing relevant examples."

**Sift**

Sift will beg

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