Senior Chargeback Specialist

1 month ago


Milton Keynes, United Kingdom Global Payments Full time

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Summary of This Role**:
Responsible for research and resolution of customer charge backs. Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate. Applies bank and card industry regulations and practices in resolving disputes. May also compile aggregate statistics on charge backs for use by the company in identifying patterns and improving overall customer service.

**What Part Will You Play?**:

- Researches, processes, and resolves chargeback/reversal requests for 15 or more dispute reason codes and 2 or more supported card brands by utilizing established processes in a multi-client/system environment and adhering to association regulations. Gathers and analyzes cardholder and/or merchant account transactions to determine if the disputed transactions are covered under federal regulations, organizes supporting information, and applies appropriate credit/debit adjustments to accounts based on the final result of arbitration.
- Prepares and assists less experienced Chargeback Specialists with the preparation of case documentation, to include organizing supporting documentation and compiling additional data necessary to further the case. Often trains Level I agents on document preparation via side-by-side sessions.
- Develops a familiarity with all existing work queues and actively works almost all types of queues. Segments pending requests from various work queues into the appropriate work flow based on request type and complexity.
- Begins to develop an advanced knowledge of multiple card brands (i.e. Visa/MasterCard/Discover/Amex) and federal regulations governing credit card chargebacks and reversals through training and online research of regulations and adhering to department processes and procedures.

**What Are We Looking For in This Role?**:
**Minimum Qualifications**
- High School Diploma or Equivalent Typically Minimum 2 Years Relevant Exp

**Preferred Qualifications**
- 2-4 years related work experience handling dispute resolutions throughout the association lifecycle.

**What Are Our Desired Skills and Capabilities?**:

- Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
- Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
- Skills / Knowledge - Working knowledge of association and card industry regulations

Global Payments Inc. is an equal opportunity employer.



  • Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

    Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn. **Now offering an unsociable...

  • Chargeback Specialist

    2 weeks ago


    Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

    Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn. **Now offering an unsociable...


  • Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

    Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn. **Now offering an unsociable...


  • Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

    Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn. **Now offering an unsociable...

  • Chargeback Specialist

    2 weeks ago


    Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

    Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn. **Now offering an unsociable...


  • Milton Keynes, United Kingdom TSYS Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyGreat new permanent job opportunity for an experienced Accounts Payable Specialist in the Milton Keynes Area. Established growing business looking to recruit and accomplished Accounts Payable professional supervising the processing team. Your new roleThe main duties of the role is to manage the Accounts Payable function of the business and...

  • Senior Jamf Engineer

    2 weeks ago


    Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Remote Work Freelance Full time

    Senior Jamf Engineer£30/hr12 month rolling contractMonday-Friday 9am-5:30pmMilton Keynes MK9 1ANWe are seeking a highly skilled and experienced Mac Systems Administrator to join our IT team and take charge of implementing, managing, and supporting our Mac OS environment comprising approximately 750 Macs. The ideal candidate will possess a strong working ...

  • Senior HR Bp

    2 weeks ago


    Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    Permanent HR BP / Senior HR Manager, £48,000-£57,000, Milton Keynes **Your new company** Hays are excited to represent a leading public sector organisation in Milton Keynes, who pride themselves on being a family friendly, employer of choice, who encourage development and growth and are seeking a Permanent HR BP / Senior HR Manager. **Your new role** As a...


  • Milton Keynes, Buckinghamshire, United Kingdom Hays Senior Finance Full time

    We are seeking a dynamic and strategic finance executive to join our client's team in Milton Keynes. This role encompasses several key responsibilities during the maternity cover period: Act as the project sponsor for a significant finance system upgrade, including core accounting, AP automation, and financial planning and analysis tools. Identify,...


  • Milton Keynes, Buckinghamshire, United Kingdom Hays Senior Finance Full time

    We are seeking a dynamic and strategic finance executive to join our client's team in Milton Keynes. This role encompasses several key responsibilities during the maternity cover period: Act as the project sponsor for a significant finance system upgrade, including core accounting, AP automation, and financial planning and analysis tools. Identify,...

  • CRM Specialist

    1 month ago


    Milton Keynes, United Kingdom The Candidate Full time

    **CRM Specialist - Newport Pagnell, Milton Keynes - £50,000 - Luxury Automotive** **Why work here?** - Brand new role for the business so the opportunity to make the role your own and reap the careers rewards that come with it - Reporting directly to senior management, this is a high-profile role with buy in from the most senior people in the business -...


  • Milton Keynes, Buckinghamshire, United Kingdom Hays Senior Finance Full time

    Your new company We are seeking a dynamic and strategic finance executive to join our client's team in Milton Keynes. As the CFO, you will work closely with experienced heads of department, establishing trusted relationships and leading change with empathy. This role encompasses several key responsibilities during the maternity cover period: Your...


  • Milton Keynes, Buckinghamshire, United Kingdom Hays Senior Finance Full time

    Your new company We are seeking a dynamic and strategic finance executive to join our client's team in Milton Keynes. As the CFO, you will work closely with experienced heads of department, establishing trusted relationships and leading change with empathy. This role encompasses several key responsibilities during the maternity cover period: Your...


  • Milton Keynes, Buckinghamshire, United Kingdom Hays Specialist Recruitment Limited Full time €160 - €180

    Be one of the first points of contact for the team and maintain information regarding security related incidents/change tickets on relevant systems. Maintain the existing Joiners, Movers and Leavers review process from an information security perspective and support the business in ensuring JML is tracked and access to systems adheres to the least...


  • Milton Keynes, Buckinghamshire, United Kingdom Hays Specialist Recruitment Limited Full time €160 - €180

    Be one of the first points of contact for the team and maintain information regarding security related incidents/change tickets on relevant systems. Maintain the existing Joiners, Movers and Leavers review process from an information security perspective and support the business in ensuring JML is tracked and access to systems adheres to the least...


  • Milton Keynes, United Kingdom Peach Care Services Limited Full time

    We are looking for a Senior Care Specialist (Team Leader) who is looking to do between 30-40 hours a week. - You will be responsible for implementing field-based quality control systems and providing support for Care & Support Workers in your team. - Communication skills are key in this vital role. You must show confidence in your communications. You must be...


  • Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    Exciting opportunity to join market leading organisation as a Senior Category Manager - Prof Services & People **Your new company** Exciting opportunity to join market leading organisation as a Senior Category Manager - Prof Services & People spend **Your new role** Tasked with reducing cost, obtaining best value for money and managing supply chain risk, and...

  • H&s Environmental

    1 week ago


    Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    Health, Safety, Environmental & Sustainability Manager| Perm Full-Time | Salary Negotiable £60k | Site Travel **Your new company **Your new company is a well-known luxury and commercial vehicle automotive brand. They are the world's most important markets and the UK plays a leading role in Region Europe. The role will require spending time at their Head...


  • Milton Keynes, United Kingdom Network Rail Full time

    Systems Thinking Specialist **Location**: Milton Keynes, GB **Department Name**: Human Resources **About Network Rail**: **Key Vacancy Information** **Duration**: Permanent This role is a full-time opportunity, but flexible working patterns will be considered. **Location**: This role is based at Quadrant:MK. For roles based in the Quadrant:MK, you must...