Senior Customer Account Executive

4 months ago

Newry, United Kingdom Norbrook Laboratories Full time

In Norbrook we pride ourselves in being one of the top companies in Northern Ireland and

one of the top veterinary pharmaceutical companies globally. We develop & manufacture

veterinary medicines, supplying products to 120 countries globally. With a strong portfolio of

existing products and significant investment in R&D to launch new products annually, we

have opportunities for individuals to join us and develop their career in a global company.

Our business strategy is supported by our Values - Customer Value, One Team, Results

Driven, Excellence, Innovation, and Quality - and we support our employees to live the

behaviours that creates our culture. Our on-going success is based on the expertise,

knowledge and innovation of our employees. If you are interested in joining our team here at

**Senior Customer Account Executive**

**Job Overview**

Applications are invited for the position of Senior Customer Account Executive on a full time

permanent basis. Based within our Global Customer Services Department, reporting to the

international customer accounts which will involve liaising with Territory Managers and

internal partners to deliver a best in class service. The post holder will also develop internal

systems that will support driving continuous improvement as measured by customer delivery

metrics and will be integral in delivering the Company targets and strategic goals in line with

our Vision. The applicant must have worked in a Customer facing organisation and have the

skill set and ability to take a leading role in specific projects to support the Customer.

The successful applicant will also manage a team of account executives within the

department to ensure all customer communications are informative and timely whilst

developing methodologies for tracking order processing and ensuring shipment and export

skills, be an excellent communicator and it would be beneficial to have experience in

producing and delivering presentations to both internal and external customers.***

**Essential Criteria**:
form in order to be considered:

- Educated to GCSE-level standard or equivalent
- Demonstrated ability to manage customer queries (internal or external), making and

meeting commitments at all times
- Ability to analyse data, excellent problem solving & decision making skills
- Results driven, with ability to set high standards for self and team
- Highly proficient in Microsoft Office Packages
- Excellent time management skills
- Excellent verbal and written communication skills

**Desirable Criteria**:
Due to the nature of the role preference will be given to applicants demonstrating the

following desirable criteria:

- Educated to Degree Level or at least 2 years’ experience in a Customer Services

environment or in a client facing role
- Previous experience managing others, including performance management and

development
- Have Project Management Experience
- Working knowledge of Microsoft Access Databases
- Experience using ERP systems
- Experience in liaising with Senior Management
- Wider knowledge of the End to End Supply Chain

**Duration**: Full Time, Permanent

**Location**: Newry

**Additional Information**:

- Applicants should be able to provide proof that they have a right to work in the UK at

be considered.

accepted.

**Benefits**:

- Free Life Assurance - Employee Assistance Programme
- Company Pension Scheme - On-site free parking
- Healthcare cash plan - Canteen Facilities
- 32 days annual leave - Employee Perks scheme
- Wedding Leave - Employee Recognition scheme
- Company Sick Pay - Career development opportunities
- Employee well-being initiatives

**_Norbrook Laboratories Limited employs a workforce with members of all _**
**_sections of the community and is committed to appointing people purely on the basis _**
**_of merit. In accordance with our equal opportunities policy, we would particularly like _**
**_to welcome applicants from the Protestant Community._

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