Contact Centre Advisor

5 months ago

Chester, United Kingdom M&S Full time

**Key Accountabilities**

No relevant Profile
**Key Capabilities**

**Summary**

Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career

About the Role

Based on Chester Business Park, operational between 9am-8pm, Monday - Friday and 9am-5pm on weekends we are the Centre of Excellence - a vibrant, welcoming and dynamic Customer Sales & Service team.
- Working with a team of experts, collaborating closely with our stores, suppliers and wider business teams to resolve complex queries and complaints, with the freedom and support to do the right thing.
- Providing accurate data, giving insight into the reasons for customer contact - this is instrumental in helping to influence business decisions
- Delivering outstanding quality standards when communicating with customers
- Working collaboratively to support customers, stores, outsourced operations, and all areas of the M&S business - acting as a role model for service
- Identifying potentially brand damaging situations and ensuring that relevant departments/individuals are engaged and consulted until issues are resolved

**What's in it for you...**

Being a part of M&S is exactly that - becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special
- 20% Colleague discount on most things from furniture, fashion and food
- A first class welcome to M&S with a tailored 6 week induction
- Amazing perks and discounts via our M&S Choices website. Including GymSave - that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
- A wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S
- Onsite subsidised M&S Cafe, colleague shop & onsite Starbucks
- Competitive holiday allowance with the opportunity to buy extra days
- Charity Volunteer Day - A paid day away from work to support your chosen charity
- A very generous Defined Contribution Pension Scheme and Life Assurance
- Every colleague at M&S has access to a fantastic range of wellbeing support - this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family & free access to many other schemes

LI-NS1

  • MSB Contact Centre Advisor

    4 weeks ago

    Chester, Cheshire, United Kingdom HSBC Global Services Limited Full time

    We are a leading financial services provider, and our aim is to deliver exceptional customer experiences through our contact centre team. At HSBC Global Services Limited, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street...

  • Contact Centre Advisor

    6 months ago

    Chester, United Kingdom Marks & Spencer Full time

    **Summary** Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career! About the Role Based on Chester Business Park, operational between 9am-8pm, Monday - Friday and 9am-5pm on...

  • Contact Centre Agent

    5 months ago

    Chester, United Kingdom We Do Play Full time

    The We Do Play Group operate multiple experiential based Leisure brands and are quickly becoming one of the largest Leisure/Entertainment operators in Europe. Operations include Flip Out; a global Indoor Adventure Park for all ages, and Putt Putt Social; a rapidly expanding new fusion of Asian Street Food & Adventure Golf, along with other brands. We are now...

  • Contact Centre Agent

    5 months ago

    Chester, United Kingdom We Do Play Full time

    The We Do Play Group operate multiple experiential based Leisure brands and are quickly becoming one of the largest Leisure/Entertainment operators in Europe. Operations include Flip Out; a global Indoor Adventure Park for all ages, and Putt Putt Social; a rapidly expanding new fusion of Asian Street Food & Adventure Golf, along with other brands. We are now...

  • MSB Contact Centre Advisor

    4 weeks ago

    Chester, Cheshire, United Kingdom HSBC Global Services Limited Full time

    We are a leading financial services provider, and our mission is to deliver exceptional customer experiences. As a key member of our Contact Centre team, you will play a vital role in helping our customers achieve their financial goals.Key Responsibilities:Provide high-quality customer support through phone, email, and other channels.Build rapport with...

  • Contact Centre Agent

    6 months ago

    Chester, United Kingdom Flip Out UK Full time

    We are **Flip Out**, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team full time in **Chester.** **Job Overview** We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment. The ideal...

  • Contact Centre Advisor

    2 days ago

    Eccleston, Cheshire West and Chester, United Kingdom CV-Library Full time

    We are Marks & Spencer's financial partner, and our aim is to bring the trusted M&S values to banking by Giving Money More Sparkle. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de...

  • Call Centre Advisor

    6 months ago

    Chester, United Kingdom Flip Out UK Full time

    The We Do Play Group operate multiple experiential based Leisure brands and are quickly becoming one of the largest Leisure/Entertainment operators in Europe. Operations include Flip Out; a global Indoor Adventure Park for all ages, and Putt Putt Social; a rapidly expanding new fusion of Asian Street Food & Adventure Golf, along with other brands. We are now...

  • Contact Centre Advisor

    1 day ago

    Chester, United Kingdom M&S Bank Full time

    We are Marks & Spencer's financial partner, and our aim is to bring the trusted M&S values to banking by Giving Money More Sparkle. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de...

  • MSB Contact Centre Advisor

    4 weeks ago

    Cheshire West and Chester, United Kingdom M&S Bank Full time

    About the RoleWe are seeking a talented Customer Service Representative to join our M&S Bank team. As a key member of our Contact Centre team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities• Provide high levels of customer support and resolve customer queries in a timely and professional...

  • M and S Bank Customer Contact Centre Advisor

    6 months ago

    Chester, United Kingdom HSBC Full time

    -Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC...

  • Call Centre Advisor

    6 months ago

    Chester, United Kingdom Flip Out UK Full time

    We are **Flip Out**, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team full time in **Chester.** **Job Overview** We're looking for friendly, confident individuals who can work efficiently in a fast-paced environment. The ideal...

  • Call Centre Advisor

    6 months ago

    Chester, United Kingdom Flip Out UK Full time

    We are **Flip Out**, we are the UKs biggest and best adventure parks! We are now recruiting for a personable, bubbly, confident and organised **Contact Centre Agent** to join our Contact Centre Team on a full basis (40 hours per week) in **Chester.** **Brand New Bonus Scheme** We are now offering a fantastic incentive scheme where our top 3 performers in...

  • Call Centre Advisor

    5 months ago

    Chester, United Kingdom Cube Consulting & Resourcing Ltd Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Call Centre Representative. In this role, you will be responsible for providing exceptional service to our customers over the phone. As the first point of contact, you will have the opportunity to make a positive impact and ensure customer satisfaction. You will be - Answering...

  • Financial Support Advisor

    6 months ago

    Chester, United Kingdom HR GO Recruitment Full time

    Position: Financial Support Advisor Location: Chester (Site Based Role) Hours: 37.5 Hours per week Monday - Thursday between 8:00 - 19:00 / Friday 8:00 - 18:00 / Sat morning 8:00 - 12:00 (at home once trained) on a rota basis **Salary**: £22,000-£26,000 PA DOE + Annual Bonus and Company Benefits HRGO are currently seeking Financial Support Advisors to...

  • MSB Contact Centre Advisor

    4 weeks ago

    Chester, United Kingdom M&S Bank Full time

    We are Marks & Spencer's financial partner, and our aim is to bring the trusted M&S values to banking by Giving Money More Sparkle. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de...

  • MSB Contact Centre Advisor

    4 weeks ago

    Chester, United Kingdom M&S Bank Full time

    We are Marks & Spencer's financial partner, and our aim is to bring the trusted M&S values to banking by Giving Money More Sparkle. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de...

  • Service Advisor

    5 months ago

    Chester, United Kingdom The Halliwell Jones Group Full time

    JOB SUMMARY Here at Halliwell Jones (Chester) Ltd we have an exciting opportunity for a Service Advisor. The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales. WHAT WE CAN OFFER YOU 22 DAYS HOLIDAY PLUS BANK HOLIDAYS AND YOUR...

  • Service Advisor

    5 months ago

    Chester, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JW159R- Job Type- Full time- Location- Chester, Cheshire, England- Salary- £31000-£32500 per annum**Job description**: **Vacancy - Service Advisor - Chester** Our client, the number one motor trade employer in the North West, is looking to recruit an ambitious and experienced Service Advisor to join the team. Join a rapidly expanding...

  • Motorrad Aftersales Advisor

    5 months ago

    Chester, United Kingdom The Halliwell Jones Group Full time

    Here at Halliwell Jones (Chester) Ltd we have an exciting opportunity for a Motorrad Aftersales Advisor. The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales. WHAT WE CAN OFFER YOU - 22 days holiday plus bank holidays AND your...