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Contact Centre Advisor

7 months ago

Chester, United Kingdom M&S Full time

**Key Accountabilities**

No relevant Profile
**Key Capabilities**

**Summary**

Do you thrive on creating an unbeatable customer experience? If you enjoy building relationships with customers by injecting your personality, then this could be your perfect role... This is not just any career; this is an M&S career

About the Role

Based on Chester Business Park, operational between 9am-8pm, Monday - Friday and 9am-5pm on weekends we are the Centre of Excellence - a vibrant, welcoming and dynamic Customer Sales & Service team.
- Working with a team of experts, collaborating closely with our stores, suppliers and wider business teams to resolve complex queries and complaints, with the freedom and support to do the right thing.
- Providing accurate data, giving insight into the reasons for customer contact - this is instrumental in helping to influence business decisions
- Delivering outstanding quality standards when communicating with customers
- Working collaboratively to support customers, stores, outsourced operations, and all areas of the M&S business - acting as a role model for service
- Identifying potentially brand damaging situations and ensuring that relevant departments/individuals are engaged and consulted until issues are resolved

**What's in it for you...**

Being a part of M&S is exactly that - becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special
- 20% Colleague discount on most things from furniture, fashion and food
- A first class welcome to M&S with a tailored 6 week induction
- Amazing perks and discounts via our M&S Choices website. Including GymSave - that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
- A wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S
- Onsite subsidised M&S Cafe, colleague shop & onsite Starbucks
- Competitive holiday allowance with the opportunity to buy extra days
- Charity Volunteer Day - A paid day away from work to support your chosen charity
- A very generous Defined Contribution Pension Scheme and Life Assurance
- Every colleague at M&S has access to a fantastic range of wellbeing support - this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family & free access to many other schemes

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