Contact Centre Team Leader

3 weeks ago


Chester, United Kingdom Flip Out UK Full time

**The Company**
Flip Out is all about creating unforgettable experiences, one guest at a time. If you enjoy the challenges and variety of supervising a team that is focussed on working to give every one of our guests a great experience, we’d like to talk with you.

The Flip Out Contact Centre team is at the heart of our guest experience. The team creates a welcoming ethos to all guests with a focus on ensuring each and every enquiry is answered to the best of its ability. Our guests also help to make Flip Out a great and enjoyable place to work. They keep us keen and fresh and push us to always be looking for new surprises for everyone’s enjoyment. The team spirit at

Flip Out extends to the growing range of discount benefits we offer, and the fun out-of-work events which the team can enjoy.
Building on another successful year, we are now looking for a Contact Centre Supervisor.

**The Role**
Your key responsibility will be able to supervise the team on a shift-by-shift basis. As a Contact Centre Supervisor, you will be the start of everyone’s incredible experience at our Flip Out Adventure Parks.
In this highly visible role, effective operational supervision to maintain and develop the team’s guest service and Flip Out’s guest services procedures are at the heart of the job. As part of a varied role, you’ll also be involved in answering the phones, in turn setting a strong example for our contact centre agents.

**Who we look for**

This is a 40 hour per week contract working
- Wednesday 11am-8pm
- Thursday 9am-6pm
- Friday 12pm-8pm
- Saturday 9am-2pm
- Sunday 9am-2pm

**Salary**: £24,000.00 per year

**Benefits**:

- Casual dress
- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
- Weekends only

Supplemental pay types:

- Performance bonus

Application question(s):

- Are you available to work:
Wednesday 11am-8pm
Thursday 9am-6pm
Friday 12pm-8pm
Saturday 9am-2pm
Sunday 9am-2pm?

**Experience**:

- Customer service: 3 years (required)
- Call Centre: 2 years (required)
- Team management: 2 years (required)

Work Location: One location



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