Customer Service Advisor

4 weeks ago

Liverpool, United Kingdom Interaction Recruitment Full time

**Reference**
425353

**Salary**
£21,255 - £21,255/annum

**Job Location**:

- United Kingdom - England - North West England - Merseyside - Liverpool

**Job Type**
Contract

**Posted**
17 July 2023

**Job Title: Dispute Support Executive - Hybrid Working**

**Location: Office Based - Warrington (Cheshire)**

**Salary: £21,255 per annum**

**Hours: Full Time - **Monday - Friday between 8am - 6pm (37.5 hours)

**Contract: 6 Month fixed term contract.**

**What you’ll be doing**

The Dispute Support Executive team are our first point of contact with consumers who call us after not being able to resolve complaints directly with their Communications provider or Energy supplier. They’re a customer-centric team who provide helpful information, direction and high-quality service to internal and external customers.

Members of this team are calm, approachable and empathetic people who are excellent listeners. They’re able to relate to a consumer and understand their issue in an impartial way, helping them to understand where we can help and advising them as to their next steps.

Our Dispute Support Executive team work in a fast paced, target driven environment, supported by communities with dedicated Coaches and Leaders. They use their analytical and communication skills to direct cases to the right team through appropriate channels.

**What are we looking for?**
- We are looking for great communicators who are happy to listen to our customer’s needs, while also comfortable to use a variety of written and verbal communication channels.
- You will be naturally empathetic and great at building relationships, ensuring that complainants and suppliers and providers feel heard and valued
- You will demonstrate sound judgement in making sound decisions and display strong analytical skills with the ability to review large amounts of information in a methodical and timely manner, ensuring decisions are made at pace.
- Working as part of a team is part of the culture at Ombudsman Services and therefore you should enjoy being part of a tight knit team where you can support and benefit from colleague’s experiences and perspectives.

**The benefits of working with us include**:

- 26 Days holiday plus Bank Holidays
- Enhanced contributory pension
- Health and Life Assurance Options
- On site facilities including subsidised restaurant, free gym, and free parking
- Superior modern offices with bespoke facilities to encourage creativity and wellbeing
- Access to an Individual benefits package

**Contact information**:
Jaymie Smith

  • Call Centre Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Casual work attire - Safe work environment - On-the-job training Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service team in Liverpool. The...

  • Call Centre Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Casual work attire - Safe work environment - On-the-job training Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service team in Liverpool. The...

  • Customer Sales Advisor

    2 weeks ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and supportive. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Regular social events Customer Sales Advisor **Skills & Requirements** - Previous experience in customer service or sales is preferred...

  • Customer Sales Advisor

    2 weeks ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and supportive. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Regular social events Customer Sales Advisor **Skills & Requirements** - Previous experience in customer service or sales is preferred...

  • Customer Service Advisor

    2 days ago

    Liverpool, United Kingdom Crown Commercial Service Full time

    **Position**:Customer Service Advisor **Band**:1 **Salary**: £22,758 **Location**:Liverpool/Birmingham/Newport/Norwich **Term**:Fixed Term (12 months) **Closing Date: 25/07/23** - Do you want to work in a busy, successful environment and join an innovative organisation? Are you looking for a role that will support you and develop your skills within...

  • Customer Service Advisor

    1 week ago

    Liverpool, United Kingdom Crown Commercial Service Full time

    **Details**: **Reference number**: - 328363**Salary**: - £24,465- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer**Contract type**: - Fixed Term**Length of employment**: - Until Aug 24**Type of role**: - Contact Centre**Working pattern**: - Flexible working, Full-time**Number of jobs...

  • Call Centre Customer Service Assistant

    6 days ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Casual work attire - Safe work environment - On-the-job training Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service team in Liverpool. The...

  • Call Centre Customer Service Assistant

    1 week ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - Casual work attire - Safe work environment - On-the-job training Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service team in Liverpool. The...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom Avela Home Service Full time

    **Avela Home Service - Customer Service Advisor** **Salary**:£23,000 per annum **Hours of Work**:40 hours per week **Location**: Office-based working from our Matchworks office in Liverpool. **Contract Type**:6-month fixed term contract **Closing Date**:14 November 2023, 5pm **Recruitment Date**: 21 November 2023 - **This role is offered through our...

  • Customer Service/till Operator

    3 weeks ago

    Liverpool, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Liverpool. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Casual work attire The duties will include: - Providing a prompt and courteous member service - Assisting the Front-End Assistant...

  • Customer Service/till Operator

    2 weeks ago

    Liverpool, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Liverpool. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - Regular social events - Relaxed atmosphere - Casual work attire The duties will include: - Providing a prompt and courteous member service - Assisting the Front-End Assistant...

  • Customer Service Advisor

    1 week ago

    Liverpool, United Kingdom Hire-online Full time

    We’re recruiting for Customer Service Advisors Hybrid (with remote working). **Customer Service Advisor benefits**: - 9% employer contributed pension - 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover - Additional optional Health and Dental insurance - Generous holidays - Buy as you earn share scheme -...

  • Customer Sales Assistant

    1 week ago

    Liverpool, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Liverpool. We are collaborative, inclusive and customer-centric. Our work environment includes: - On-the-job training - International workforce - Company perks - Safe work environment **Sales Assistant** Switch Advisor Ltd is seeking a Sales Assistant to join our team in Liverpool on a Full-time...

  • Customer Service Advisor

    3 weeks ago

    Liverpool, United Kingdom Olleco Full time

    **Customer Service Advisor** **Liverpool, Merseyside** **£23,400 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include Pension, BUPA Medical Cash Plan, Life Assurance, 22 Days’ Holiday (rising with service), Enhanced Maternity / Paternity pay after qualifying service.** We are recruiting for an office based Customer...

  • Customer Service Advisor

    2 months ago

    Liverpool, United Kingdom DG Partnership Ltd Full time

    **Customer Service Advisor - Competitive Salary - Liverpool, Merseyside** **The Role Are you passionate about making people’s lives better? Do you enjoy working in a fun and fast-paced environment? If so, we have the perfect role you! We are looking for an enthusiastic and passionate Customer Service Advisor /Float Guide to join our growing team. As a...

  • Customer Service Advisor

    3 weeks ago

    Liverpool, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn £11.44 per hour.Customer Service Advisor benefits: * Generous 9% employer pension contribution * 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) * 50% off home, motor and pet insurance * Free travel insurance and Green Flag breakdown cover * Additional optional...

  • Customer Service Advisor

    5 days ago

    Liverpool, United Kingdom The Candidate Full time

    **Customer Service Advisor - Liverpool (3 days office/2 days home) - £23,000** Having built themselves a large, international fanbase, our client is at the top of their game and the only beauty retailer that’s on everyone’s minds. As they continue their quest for global domination, the company is looking to hire an ambitious Customer Service...

  • Customer Service Advisor

    2 months ago

    Liverpool, United Kingdom Search Consultancy Full time

    **Customer Service Advisor** - ** Location: Liverpool City Centre**: - ** Salary: £19,048 basic**: - ** Contract: Full time, Permanent**: - ** Hours: Monday to Friday (1 weekend in 4 and 1 week of late evenings in 4)**: - ** + Excellent training and progression opportunities** **The main duties of a Customer Service Advisor are**: - Capturing...

  • Customer Service Advisor

    3 weeks ago

    Liverpool, United Kingdom Olleco Full time

    Liverpool, L20 8PD - £23,340 basic per annum (up to £4k bonus plus uncapped commission structure) - Benefits include pension, BUPA medical cash plan, life assurance, 22 days’ holiday (rising with service), enhanced maternity / paternity pay after qualifying service. **Location** - Liverpool **Job Sector** - Customer Service **Salary** - £23,340 basic...

  • Customer Service Advisor

    2 months ago

    Liverpool, United Kingdom MERJE Ltd Full time

    **Full Time / Permanent** **Monday - Friday between 8am - 7pm with 1 weekend day per month** **£20,000 + bonus (£450-£850 on avg p/m)** Do you have telephony based experience? Are you empathetic and customer driven? This is a very exciting opportunity for a confident, driven **Customer Service Advisor** to join a fast based, busy customer focused...