Customer Assistant

6 months ago


Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met.

**Duties**:

- Provide exceptional customer service by assisting customers with their inquiries, concerns, and requests
- Assist customers in finding products and making purchasing decisions
- Process transactions accurately and efficiently using the point-of-sale system
- Upsell products and services to maximize sales opportunities
- Communicate effectively with customers and team members to ensure a positive shopping experience

**Experience**:

- Previous customer service experience preferred
- Strong time management skills to prioritize tasks effectively
- Basic math skills for handling cash transactions
- Excellent phone etiquette for answering customer inquiries

**Skills**:

- Ability to communicate clearly and effectively with customers and team members
- Strong sales skills to promote products and upsell to customers
- Multilingual abilities are a plus
- Organizational skills to maintain an orderly work environment

**Job Types**: Full-time, Permanent

**Salary**: From £23,199.85 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Newcastle upon Tyne (preferred)

Work Location: In person


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