Customer Assistant

5 months ago


Newcastle upon Tyne, United Kingdom M&S Full time

**All the details**

Customer Assistant - Service and Safety - Silverlink Newcastle

Temporary, 30th June to 27th July, 21 Hours

Week 1
Sun 1000-1630
Tues 0830-1600
Wed 0830-1230
Fri 0830-1230

Week 2
Sunday 1000-1630
Tues 0830-1600
Wed 0830-1230
Fri 1600-2000

**Key Accountabilities and Measures**

Clearly identified to provide customers with a visible presence at the beginning of their shopping journey

Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store

Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations

Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)

Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support

Thank our customers for shopping with us when they exit

Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations

Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have

Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.

Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter

Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary

Ensure that persons served with a trespass notice do not re-enter the site

Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes

Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen

Report any incidents of known or suspected internal theft or malpractice

**Key Skills**

Being confident with an easily felt presence and friendly and natural personality is essential

Strong communication skills with the ability to engage customers with ease

Ability to remain focussed at greeting customers and deterring suspicious activity

To have a natural empathy with our M&S brand and values, including service behaviours

To be self-motivated, willing to improvise and suggest or try new approaches

Able to maintain high standards of appearance and uniform standards

No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**

Store Management team

Store Colleagues

Operational Security Manager

Regional teams (RLPMs/RCOMs)

Store Detectives

SOC

Police

Local Networks


  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom Glass Promotions Full time

    **About us** We are professional, agile and our goal is to bring transparency back into results when it comes to our client's marketing success. Our work environment includes: - Modern office setting - Wellness programs - Growth opportunities - Lively atmosphere **Customer Assistant** **Glass Promotions** is looking for a customer-oriented,...

  • Customer Assistant

    4 months ago


    Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Duties**: - Provide exceptional customer service by assisting customers with their inquiries, concerns, and requests -...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom Reach MKT Ltd Full time

    £23,000-£26,000 OTE Per annum **Responsibilities**: - Greet customers and provide assistance with their needs. - Answer customer enquiries and resolve customer complaints in a timely manner. - Provide product information to customers. - Maintain a clean and organised territory. - Process customer details accurately. - Assist with stock checks and other...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom THE CONNECTED EVENT GROUP LTD Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Duties**: - Greet and assist customers in a friendly and professional manner - Provide excellent customer service by...

  • Customer Assistant

    4 months ago


    Newcastle upon Tyne, United Kingdom CONNECTED L GROUP Full time

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Responsibilities**: - Assist customers with their inquiries, providing exceptional customer service in a friendly and...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom M&S Full time

    **All the details** Customer Assistant - Service and Safety - Silverlink Newcastle Temporary 30th June to 27th July, 22 Hours Week 1 Mon 1600-2000 Tues 1600-2000 Wed 1200-2000 Sat 1200-1900 Week 2 Mon 1600-2000 Tues 1600-2000 Wed 1230-2000 Thur 0830-1600 **Key Accountabilities and Measures** Clearly identified to provide customers with a visible...

  • Customer Assistant

    4 months ago


    Newcastle upon Tyne, United Kingdom M&S Full time

    **Summary** Cafe Customer Assistant **All the details** Customer Assistant - Cafe - Newcastle Temporary Position, 16th June to 27th July, 10 Hours Week 1: Sun 12-16:00 Sat 10-16:30 Week 2: Sun 12-16:00 Sat 12-18:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom Buzz Bingo Full time

    **Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!** *** **Join us as a Customer Assistant in our Newcastle Club offering a 16 OR 24 Hour Contract which is fully flexible over 7 days.** **Join Our Team of Remarkable...

  • Customer Assistant

    4 months ago


    Newcastle upon Tyne, United Kingdom Buzz Bingo Full time

    **Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!** *** **Join us as a Customer Assistant in our Newcastle Club offering a 16 Hour Contract which is fully flexible over 7 days. This includes evening and weekend...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom M&S Full time

    **All the details** Customer Assistant - Cafe - Newcastle Temporary, 23rd June to 27 July, 20 Hours Mon-Fri 11:00-15:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom M&S Full time

    **All the details** Customer Assistant - Foods - Newcastle Silverlink Temporary Position 5th May to 1st June, 16 Hours Variety of shift patterns, mainly early mornings from 05:30 and late nights to 22:00, including Saturday and Sunday 16 Hours **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put...

  • Customer Assistant

    4 months ago


    Newcastle upon Tyne, United Kingdom M&S Full time

    **All the details** Customer Assistant - Clothing and Home - Newcastle Temporary Position 9th June to 27th July, 16 Hours Tuesday 15:00-19:00 Thursday 16:00-20:00 Friday 15:00-19:00 Saturday 15:00-19:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom M&S Full time

    **All the details** Customer assistant - Cafe - Newcastle Silverlink Temporary Position, 9th - 29th June, 20 Hours Sunday 10:30-15:45 Monday 10:00-15:15 Wednesday 10:00-15:15 Friday 12:45-18:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...


  • Newcastle upon Tyne, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Newcastle upon Tyne, NE3 3ED **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail...


  • Newcastle upon Tyne, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Whickham, NE16 4EL **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom Lidl Full time

    Full Time Summary £12.40 to £13.00 per hour | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom Lidl Full time

    Summary £12.00 - £13.00 per hour | Full Time | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom M&S Full time

    **All the details** Customer Assistant - Clothing and Home - Newcastle Temporary Position, 16 Hours, 2 to 29 June Tuesday 11:00-15:00 Thursday 11:00-15:00 Friday 11:00-15:00 Saturday 11:00-15:00 Purpose - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom M&S Full time

    **All the details** Customer Assistant - Clothing and Home - Newcastle Temporary Position, 16 Hours, 2 - 29 June Sunday 11:00-15:00 Tuesday 11:00-15:00 Friday 11:00-15:00 Saturday 11:00-15:00 Purpose - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through...

  • Customer Assistant

    5 months ago


    Newcastle upon Tyne, United Kingdom Lidl Full time

    Summary £12.40 - £13.00 per hour | 25 hour and 30 hour contracts | shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a...