Administration Assistant

4 weeks ago

Petersfield, United Kingdom Workshop Recruitment Full time

**Administration Assistant - Scheduling Team**

**Petersfield**

**12 month FTC**

**£21,000 - £24,000**

Working as part of the Scheduling Team, the Administration Assistant will support the Schedulers with all administrative duties. They will help to form a pivotal link between the office-based team and the field-based operations and technical teams.

**Duties and Responsibilities**
- Receive programme of works from the Project Schedulers.
- Organise and prioritise workload allowing sufficient time to produce information packs for all forthcoming projects containing Method Statement, Risk Assessment, Equipment Schedule and details of the operative attending.
- Issue Service Engineers and Sub-Contractors with service orders, which will include time allowances, customer and site details, equipment schedules, and RAMS as appropriate.
- In addition, Engineers must receive a copy of the previous Service Worksheet and if a repair, the relevant scope from the quotation.
- Issue internal and external purchase orders.
- Act as frontline customer service contact for emergencies, breakdowns and all incoming calls. Strong customer service skills are vital in this respect as is a good telephone manner.
- Demonstrate a flexible approach to workload commitments, ensuring callouts are attended within 24 hours for contract customers. Utilisation of the nearest engineer or subcontractor is essential to minimising disruption.
- Liaise with Service Engineers on a daily basis to confirm status of all live projects and update system accordingly.
- Produce advice notes and co-ordinate the distribution of parts for forthcoming works

**SKILLS**
- Good customer service, organisation and administration skills and the ability to work under pressure.
- Excellent telephone skills relating to both incoming and outgoing calls.
- Ability to organise own workload efficiently and handle several projects simultaneously.
- Experience with Microsoft Office - primarily Word and Excel.

**PERSONAL ATTRIBUTES**
- Organised and flexible approach to work, with the ability to work with mínimal supervision.
- Ability to prioritise own workload.
- Strong time management skills.
- Pro-active.
- Team player.
- Approachable, thorough, methodical and self-disciplined.
- Logical, careful, diplomatic and patient.

**Working hours**
- Monday - Thursday 8am - 4pm (1/2 hour lunch)
- Friday 8am - 3:30pm (1/2 hour lunch)

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