Medical Secretary/pa

4 weeks ago

Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Communication To deal with incoming telephone calls (from other trust staff, patients, company representatives, and external service users) in an efficient and courteous manner, making decisions as to those requiring re-routing to the Clinician or dealing with queries which may be of a highly complex nature. Communicating results that may be of a highly sensitive nature to service users as requested by the Consultant or other senior laboratory staff. Arrange and organise meetings for the medical team as required, taking minutes of these if necessary. To communicate highly complex information (e.g.

communicating a change to hospital policy, reduced theatre lists or staff numbers etc.) to other departments within the hospital; overcoming significant barriers using a high level of interpersonal and persuasive skills. To take initial receipt of all incoming correspondence, telephone, written and verbal enquiries as appropriate. To attend meetings relevant to the role of medical secretary. Communicate with other Consultants, GP surgeries, Primary Care Trusts, other hospitals, patients and their carers, managers, wards, admissions and many other departments.

Arranging meetings/appointments and provide information on a day-to-day basis. To ensure that patient confidentiality is maintained at all times in accordance with the Data Protection Act/Caldicott, acting in accordance with Trust policies. To demonstrate extreme tact, diplomacy, patience and empathy in the course of considerable client/patient contact, both in person and over the telephone. To impart clear, concise appointment related information to clients/patients.

To reassure anxious patients who have been recalled for further investigation and explain the procedures which will be undertaken. To use interpersonal skills to interact with a variety of patients and to put each individual at ease. To communicate appropriately with patients from different backgrounds and cultures. To communicate appropriately with patients who have special needs including those with physical and mental disabilities, learning difficulties and with clients who are anxious and/or upset.

To communicate appropriately with patients who are behaving in an aggressive manner. To deal appropriately with messages left on the out of hours answer service. To communicate effectively and work collaboratively as a member of the Multidisciplinary team. Service Delivery and Improvement An autonomous responsibility to manage a comprehensive and well-organised administrative and secretarial service for the department, working with limited supervision and on own initiative, prioritising own workload and organising own work to meet designated deadlines.

Provide a complete secretarial service transcribing author dictation utilising a digital dictation voice recognition system. Audio typing correspondence relating to out-patient attendances, medical reports, lectures and publications as appropriate. Maintain a diary on behalf of the clinical team ensuring that the Secretarial Supervisor and Patient Access Manager is notified of any planned absences in accord with the Trusts Leave Policy. Organising and recording the consultants diary ensuring all paperwork is available as needed for appointments and meetings.

Take initial receipt of all incoming correspondence, telephone calls, written and verbal enquiries from patients, their families and medical professionals within the Department, the Trust and elsewhere. Using personal knowledge and experience to assess the nature and urgency of the call, and prepare a prompt and/or immediate response when appropriate. Using experience and knowledge judge and prioritise before forwarding all other communications to the Consultant, medical team or other appropriate persons in preparation for action or response. To comply explicitly with the Trust policies and procedures.

Microsoft Outlook, Word, PowerPoint and Excel. Comply explicitly with the Trusts Complaints Procedure. Without delay forward to appropriate parties all formal complaints and responses. Ensure details of all written plaudits are passed on to appropriate staff.

At no time should clinical staff work outside their defined level of competence. If the post holder has concerns regarding this they should immediately discuss this with their Manager, Supervisor or Consultant. The post holder has the responsibility to inform those supervising their duties if they are not competent to perform a duty. People Management and Development To mentor new staff when necessary and undertake an active role in the induction of new staff.

To help supervise all temporary and bank secretarial staff employed within the Department, directing their work in line with Departmental guidelines.

  • Medical Secretary/PA

    5 days ago

    Worthing, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary We require highly motivated and experienced Medical Secretary/PA' to join our secretarial team working in a friendly, positive and supportive environment. The available post is full time to ensure service needs can be met. Please note this is an office based role with successful applicants required to work on site at Worthing Hospital. You...

  • Medical Secretary/pa

    4 days ago

    Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We require highly motivated and experienced Medical Secretary/PA' to join our secretarial team working in a friendly, positive and supportive environment. The available post is full time to ensure service needs can be met. Please note this is an office based role with successful applicants required to work on site at Worthing Hospital. You will be working...

  • Medical Secretary/PA

    1 month ago

    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary We require highly motivated and experienced Medical Secretary/PA' to join our secretarial team working in a friendly, positive and supportive environment. The available post is full time to ensure service needs can be met. Please note this is an office based role with successful applicants required to work on site at Worthing Hospital. ...

  • Medical Secretary/PA

    1 month ago

    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    Job overview We require highly motivated and experienced Medical Secretary/PA' to join our secretarial team working in a friendly, positive and supportive environment. The available post is full time to ensure service needs can be met. Please note this is an office based role with successful applicants required to work on site at Worthing Hospital. ...

  • Medical Secretary/PA

    3 weeks ago

    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary We require highly motivated and experienced Medical Secretary/PA' to join our secretarial team working in a friendly, positive and supportive environment. The available post is full time to ensure service needs can be met. Please note this is an office based role with successful applicants required to work on site at Worthing Hospital. ...

  • Medical Secretary

    3 weeks ago

    Worthing, United Kingdom Broadwater Medical Centre Full time

    **JOB TITLE **Medical Secretary **HOURS OF DUTY **21 - 37.5 hours per week - (job share would be considered) **RESPONSIBLE TO **Secretarial Team Leader, Practice Manager and thereafter the Partners **JOB LOCATION **Broadwater Medical Centre, Worthing **Job Summary** - To provide full secretarial cover for doctors - To process all requests for insurance...

  • Medical Secretary/pa

    5 days ago

    Worthing, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Communication To deal with incoming telephone calls (from other trust staff, patients, company representatives, and external service users) in an efficient and courteous manner, making decisions as to those requiring re-routing to the Clinician or dealing with queries which may be of a highly complex nature. Communicating results that may be of a highly...

  • Medical Secretary

    4 days ago

    Worthing, West Sussex, United Kingdom Broadwater Medical Centre Full time

    JOB TITLE Medical SecretaryHOURS OF DUTY hours per week - (job share would be considered)RESPONSIBLE TO Secretarial Team Leader, Practice Manager and thereafter the PartnersJOB LOCATION Broadwater Medical Centre, WorthingJob Summary To provide full secretarial cover for doctors To process all requests for insurance reports, employment reports, Police...

  • Medical Secretary

    4 days ago

    Worthing, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Typing of clinic letters as appropriate within the speciality and other correspondence from audio dictation (Bighand) using Microsoft Word. Prioritising work according to changing demands. Understand and manipulate data in Excel Spreadsheets for information purposes. Presenting pathology, laboratory and x-ray reports together with relevant case notes to...

  • Medical Secretary

    2 weeks ago

    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Typing of clinic letters as appropriate within the speciality and other correspondence from audio dictation (Bighand) using Microsoft Word. Prioritising work according to changing demands. Understand and manipulate data in Excel Spreadsheets for information purposes. Presenting pathology, laboratory and x-ray reports together with relevant case notes to...

  • Medical Secretary

    4 days ago

    Worthing, West Sussex, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our team of Cardiac Secretaries for 30 hours per week here at Worthing Hospital.The post holder will be enthusiastic and proactive and will be part of a team committed to providing a high level of secretarial support to the clinical team.The post holder will support Consultant Cardiologists plus their Registrars and...

  • Medical Secretary

    4 weeks ago

    Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our team of Cardiac Secretaries for 30 hours per week here at Worthing Hospital. The post holder will be enthusiastic and proactive and will be part of a team committed to providing a high level of secretarial support to the clinical team. The post holder will support Consultant Cardiologists plus their Registrars...

  • Medical Secretary

    2 weeks ago

    Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our team of Cardiac Secretaries for 37.5 hours at Worthing General Hospital. The post holder will be enthusiastic and proactive and will be part of a team committed to providing a high level of secretarial support to the clinical team. The post holder will support Consultant Cardiologists plus their...

  • Medical Secretary

    3 weeks ago

    Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our team of Cardiac Secretaries on a 6 month secondment for 37.5 hours per week here at Worthing Hospital. The post holder will be enthusiastic and proactive and will be part of a team committed to providing a high level of secretarial support to the clinical team. The post holder will support Consultant...

  • Medical Secretary

    2 months ago

    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust 279 Full time

    An exciting opportunity has arisen to join our team of Cardiac Secretaries for 30 hours per week here at Worthing Hospital.The post holder will be enthusiastic and proactive and will be part of a team committed to providing a high level of secretarial support to the clinical team.The post holder will support Consultant Cardiologists plus their Registrars and...

  • Medical Secretary

    2 months ago

    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust 279 Full time

    An exciting opportunity has arisen to join our team of Cardiac Secretaries on a 6 month secondment for 37.5 hours per week here at Worthing Hospital.The post holder will be enthusiastic and proactive and will be part of a team committed to providing a high level of secretarial support to the clinical team.The post holder will support Consultant Cardiologists...

  • Senior Medical Secretary

    4 weeks ago

    Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    If you have highly effective secretarial and audio typing skills there is an opportunity to join the Diabetes and Endocrinology Admin team as a Senior Medical Secretary. To provide a comprehensive and efficient secretarial and administrative service to the Department, ensuring all work is prioritised according to the demands of the service. Managing own...

  • Senior Medical Secretary

    4 weeks ago

    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    Job overview If you have highly effective secretarial and audio typing skills there is an opportunity to join the Diabetes and Endocrinology Admin team as a Senior Medical Secretary. To provide a comprehensive and efficient secretarial and administrative service to the Department, ensuring all work is prioritised according to the demands of the...

  • Senior Medical Secretary

    3 weeks ago

    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary If you have highly effective secretarial and audio typing skills there is an opportunity to join the Diabetes and Endocrinology Admin team as a Senior Medical Secretary. To provide a comprehensive and efficient secretarial and administrative service to the Department, ensuring all work is prioritised according to the demands of the...

  • Senior Medical Secretary

    3 weeks ago

    Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary If you have highly effective secretarial and audio typing skills there is an opportunity to join the Diabetes and Endocrinology Admin team as a Senior Medical Secretary. To provide a comprehensive and efficient secretarial and administrative service to the Department, ensuring all work is prioritised according to the demands of the...