Enhanced Access Services Coordinator

5 months ago

Skelmersdale, United Kingdom Out of Hours West Lancashire CIC Ltd Full time

To undertake service coordination for the OWLS contracted Access Services to ensure high quality of provision across multiple sites both within and out of hours Participate in the onboarding and induction of new staff Liaise with locum agencies Coordinate staffing through rota management Communicate to staff information on rotas and available / short notice gaps To be responsible for the management of all referrals within the Access Serviceswithin 48 hours post clinics Conduct audits of referrals and tasks generated by clinics with robust checks and escalation of any delays breakdown in processes Support the coordination of the supplies and the stock systems at each site Coordinate the clinical audits with the nominated lead GP Site audits of environment to include health & safety checks and the assurance of infection control Provide data reports for the OWLS Clinical Governance Committee including patient surveys at request from your manager or for other meetings or requirements Ensure any incidents and complaints are managed in accordance with the OWLS Policies and Procedures Attend meetings with the Access staff/teams which may be scheduled out of hours Ensure all alerts and significant communications are shared and cascaded within the Access Service Teams To provide coordination and support to the multiple sites and members of staff who operate at a weekend and evenings within the Access Service and have close liaison with the weekend supervisors Troubleshoot in times of need to ensure service provision is continual and be the first point of contact for staff members that require support within hours (Monday-Saturday) and as part of an on-call rota Assist in the development of standard operating procedures to ensure we deliver robust and effective processes to contribute to the provision of a high-quality service. Contribute to service financial and contract standards Participate in the on-call rota with team members alongside management.

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