Cyber Security Service Manager
4 days ago
We are seeking a highly skilled Cyber Security Service Manager to join our team at Police Digital Services. As a key member of our National Management Centre, you will be responsible for leading our Detect activities and ensuring the quality and delivery of our service.
Key Responsibilities:
- Accountable for the Detect activities within the NMC and any issues concerning quality and delivery of the service.
- Engagement with all aspects of the NMC to ensure efficient and robust service delivery.
- Responsible for the value and efficiency of the service and of the team working within it.
- Accountable for the evolution and development of the PM service with regards to continuously improving in respect of People, Processes, and Technology.
- Accountable for all related documentation and processes within the PM area, e.g., playbooks/WINS etc.
- Responsible for the quality of the PM service and will support and input to content evolution, content delivery, and validation of content. Contribute to custom tooling design and delivery.
- To be seen as a leader in collaboratively working with other NMC services to ensure seamless integration with all other teams across the NMC, towards maximizing the outputs from the NMC.
- Engage with senior internal and external stakeholders to represent and deliver the performance and value of the Cyber Detect Team via written reports and informal/formal presentations.
What You Need to Succeed
- Experience working in a fast-paced operational security environment.
- Experience driving and motivating a team.
- Experience working in a customer-facing environment.
- Experience working in a Security environment.
- Experience in internal and external stakeholder management and engagement.
- Excellent written and verbal communication skills.
- Knowledge of various security methodologies and processes and can apply these to incident investigations.
- Knowledge of commonly deployed Cyber Security tools and products.
- Knowledge and hands-on experience of IP networks and their key components.
- Ability to apply processes to incidents and investigations.
- A genuine enthusiasm and drive to work within Cyber Security and drive improvement within the team.
- Motivated and ambitious to work on your own initiative without needing direction.
- Strong attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent interpersonal skills and professional demeanor.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Applications.
- Familiar with the use of SIEM technology, in terms of handling alerts, analysis of the data within the alert, and rationale on whether escalation or closure is required.
- Ability to convey technical speak into plain English to contextualize the alert with recommendations if applicable.
- Providing thought leadership to support the shaping of the Protective Monitoring Service, with a mindset of moving up the value chain in terms of experience, knowledge, and skills.
- Ability to create Protective Monitoring-related reports for leadership teams when required.
Benefits
- £60,000 - £65,000 salary.
- 28 days' annual leave plus bank holidays, rising to 30 days after 5 years of service.
- Holiday Purchase available.
- Flexible working hours.
- EAP offering not just welfare benefits but also retail discounts.
- Excellent pension scheme and life assurance cover.
- Remote GP, mental health, and physiotherapy appointments via video consultation.
- Enhanced maternity and paternity pay along with a flexible return to work.
- One paid day off per year for volunteering.
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