Technical Service Administrator

3 weeks ago

Belfast, United Kingdom Capitol Foods Full time

**About us**:
Capitol Foods have been a registered company since 2003 and contrary to what our name might suggest, we are in the business of beverages. Coffee, tea, hot chocolate, fruit juice - we’ve got it covered. We offer a selection of drinks brands as well as equipment and servicing.

We have partnered up with world class coffee equipment manufacturers to offer our customers a choice of cutting-edge coffee machines from traditional espresso machines to bean-to-cup machines plus the knowledge and expertise to deliver the best service to our customers.

Having worked closely with Tchibo Coffee for many years, in 2018 we were delighted to become part of the Tchibo group. In doing so, we have gained access to new brands and product ranges through closer associations with Matthew Algie and Espresso Warehouse who are also part of the wider Tchibo family.

We operate through a small team of dedicated staff based locally in both Northern Ireland and the Republic of Ireland which allows us to look after our customers across the Island. Our customers span a range of sectors including convenience, hospitality and contract catering.

To work with us is to join our European Family Business and help us continue to achieve excellence in all we do. Sounds good? Read on

**Position**:
Technical Service Administrator

**Location**:
Lisburn, Head Office

**Job Type**:
Part time, Permanent

**Salary**:
£10,811.00 (Part time - £9.90 per hour)

**Benefits**:
22 days annual leave (pro rata) plus recognised public holidays, employee assistance programme, staff discounts and more

**Purpose of Role**:
In your new role, your key responsibilities will be:

- To carefully maintain all customer data and service records in the company database system
- Maintain accurate data on all equipment owned by the Company, as opposed to equipment purchased by the customer, and establishing readily available access to this information, as and when required
- Take incoming customer service request calls
- Efficiently deal with customer calls by informing the relevant Service Engineer of the problem to attend
- Sign off the successful completion of Service Engineer tasks
- Maintain records of the work done by customer / engineer etc
- Monitor new account equipment orders, installation times etc
- Order parts etc., as required and authorized by your Line Manager and helping to establish and control an inventory of parts
- In conjunction with the Office Manager and Credit Controller, ensuring that annual Service Contracts / Customer callouts are invoiced and paid for before any further service work is conducted on the customer’s equipment

**Experience**

To be considered for this opportunity it is essential that you have a relevant experience in a fast-paced administrative role, ideally in a technical service or facilities management type environment. You’ll be comfortable and competent in working with data across different systems, with excellent attention to detail and ability to prioritise changing tasks. You’ll be both responsive and proactive in your day-to-day role, and you’ll have a passion for delivering customer service.

**Application**

If this sounds like you, then you could be the right fit for us Please** click APPLY, **upload your CV and we’ll be in touch as soon as we can.

**Equal Opportunities**:
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

You may have experience of the following: technical administrator, technical administration, administrator, administration, engineer support, customer support, customer administrator, systems database, facilities management, scheduler, planner, planning, engineer support, field service support, service administrator, field administration

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