Customer Services Advisor

7 months ago

Birmingham, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary**: Starting from £12.62 and raising to £14.53

**Grade**: CSC

**Reporting Line**: Branch Manager

**Contract Type**:6 months fixed term contract

**Hours**:2.5 per week, with possibility for additional hours, up to 35.

**Location**: Birmingham

**Closing Date**: 07/03/24

**Please note: this role requires flexibility: if successful, you might be required to cover absences at short notice**

If successful in this role your contractual job title will be Customer Service Consultant

**What to expect**:
As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable role. You will be responsible for offering a consistent level of customer service while driving sales of our innovative products and services.

You will be working in one of our Directly Managed Branches as part of a busy team where you will have the opportunity to build a great rapport with customers.

This role offers you an exciting opportunity to learn new skills and work in all areas of the Post Office, including the Counter, Post shop, Travel Area and Meet & Greet.

**What we can do for you**:
Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

**What you’ll need to succeed**:
You will be a genuine and enthusiastic individual who enjoys delivering exceptional customer service, with the ability to communicate easily and effectively with customers and match our products to their needs. As a Customer Services Consultant, you will:

- Have previous customer service and cash handling experience
- Possess first-class communication skills with the ability to hold friendly and informed conversations about our product and services
- Be a great team player who understands and respects everybody’s contribution to our success
- Understand what outstanding customer service looks, feels, and sounds like

**About us**:
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.

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