Query Resolution Administrator

6 months ago

Addlestone, United Kingdom Schindler Full time

**Location: Addlestone, England, United Kingdom**
**Job ID**: 75379

**We Elevate... You**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with a proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Schindler is one of the world's leading suppliers of elevators, escalators and moving walkways. We employ talented individuals in over 100 countries worldwide to design, develop, install, maintain and modernise the mobility systems that keep the world's urban population on the move. We offer a dynamic, forward-looking work environment that enables our employees to innovate and excel in their chosen fields.

**Join us as a**

**Query Resolution Administrator**:
**Duties & Responsibilities**:

- Respond to and resolve customer inquiries regarding invoices, ensuring swift and professional resolution
- Review and understand client accounts to identify disputes, conduct comprehensive investigations, and recommend suitable solutions
- Collaborate with internal departments such as operations, finance, contract sales, commercial project management and customers to gather the necessary information to resolve disputes
- Update and maintain customer account information and dispute resolution activities in our CRM system
- Build and maintain positive client relationships to ensure their satisfaction and loyalty
- Adhere to company policies and procedures related to billing and dispute resolution
- Regularly provide updates to management on outstanding issues and timelines for resolution
- Contribute to team efforts by accomplishing related tasks as needed
- Take ownership and lead corrective actions when performance falls below-agreed standards
- Ensuring unallocated cash is minimised
- Maintaining allocated accounts ensuing credits are cleared promptly and general housekeeping and performing account reconciliations on the systems
- Proposing and obtaining authorisation for debt write-off or write backs
- Build relationships with clients to understand the payment blockage and solve payment issues before they occur
- Maintain close relationships and be a business partner who supports and services the business to drive efficient processes relating to billing and accounts receivables policies.
- Provide full transparency and data required for external and internal auditors
- Employees must comply with Company Health & Safety requirements and set a personal example of safe behaviour Employees will be required to contribute to the Company’s safety objectives, where necessary, by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system.- There is significant interaction with key operational stakeholders across the business, so strong and clear communication (verbal and written) is necessary
- Prior experience in customer service or dispute resolution, preferably within the engineering or construction industry
- Proven experience in managing third-party debt recovery agents or 3yrs+ in credit control experience focussed on dispute resolution
- Strong administrative and financial background with excellent verbal and written communication skills
- Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook). SAP experience and Power BI will be highly regarded
- Strong problem-solving skills and attention to detail
- Ability to handle challenging client situations with diplomacy and tact
- Ability to work both independently and as part of a team
- Highly organized with excellent time management skills.
- Be proactive and take the initiative and encourage teams to do the same

**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

  • Administrator

    6 months ago

    Addlestone, United Kingdom COPPERFIELD RECRUITMENT Full time

    **Location**:Addlestone, Addlestone - **Function**:Administration and Reception - **Salary**:£25K / Annum - **Reference**:13626 - **Job Type**:Permanent **Administrator - £25,000 based in Addlestone** **Full training will be provided and you will need to have your own transport due to the office location.** This is a fantastic opportunity to join an...

  • Administration Assistant

    4 weeks ago

    Addlestone, United Kingdom CV-Library Full time

    Our client based in Weybridge are seeking an Administrator to join on an ongoing temporary basis. The purpose of this role is to provide administrative and customer service support. This is an ongoing temporary role and requires someone who is available immediately to start! Duties: Processing of sales orders and invoices Handle customer queries Update...

  • Customer Care Coordinator

    2 months ago

    Addlestone, United Kingdom CV-Library Full time

    Job Title: Customer Care Coordinator Location: Addlestone I am currently recruiting for an exciting Customer Care Coordinator position with one of the UK’s leading national house builders. Based in Addlestone, this is a fantastic opportunity to join a growing company and play a crucial role in delivering exceptional customer service. The Role: As a...

  • Administration Assistant

    1 week ago

    Addlestone, United Kingdom Faith Recruitment Full time

    Our client based in Weybridge are seeking an Administrator to join on an ongoing temporary basis. The purpose of this role is to provide administrative and customer service support. This is an ongoing temporary role and requires someone who is available immediately to start!Duties:Processing of sales orders and invoicesHandle customer queriesUpdate data on...

  • Customer Care Coordinator

    4 weeks ago

    Addlestone, United Kingdom CSC Recruitment Ltd Full time

    Job Title: Customer Care CoordinatorLocation: AddlestoneI am currently recruiting for an exciting Customer Care Coordinator position with one of the UK’s leading national house builders. Based in Addlestone, this is a fantastic opportunity to join a growing company and play a crucial role in delivering exceptional customer service.The Role:As a Customer...

  • Commercial Administrator

    6 days ago

    Addlestone, United Kingdom CV-Library Full time

    Kenna Recruitment has an exciting new opportunity for an Administrator to join one of the UK's Tier 1 Developers based out of their stunning Head Office in Addlestone, Surrey. We are immediately searching for someone and are interviewing for this position now! Overview: This will be a pivotal support role which will involve working closely with all...

  • Administrative Officer

    3 weeks ago

    Addlestone, Surrey, United Kingdom Brook Street UK Full time £18

    Administrative Officer OpportunityBrook Street UK is seeking a skilled Administrative Officer to join the Application Management Team in Addlestone, Surrey.Key Responsibilities:Monitor application progress and ensure adherence to established procedures and timelines.Ensure data integrity within IT systems and handle queries promptly.Contribute to quality...

  • Client Service Advisor

    19 hours ago

    Addlestone, United Kingdom Off To Work Full time

    Customer Experience Advisor Monday to Friday Surrey£27,457 per annum + great benefits A great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company.The Customer Experience Advisor will provide help and support to all Customers /...

  • Office Administrator/receptionist

    5 months ago

    Addlestone, United Kingdom CTCEUROPE.COM LIMITED Full time

    Key qualities: - Experience working in a fast paced environment - Professional telephone manner - Good at multitasking - Quick learner - Can do attitude - Excellent IT skills - Great attention to detail - Efficient approach to work and day to day tasks Responsibilities include but not limited to: - Answering telephone - Greeting visitors - Diary...

  • Client Service Advisor

    16 hours ago

    Addlestone, KT15, Addlestone, United Kingdom Off To Work Full time

    Customer Experience Advisor Monday to Friday Surrey£27,457 per annum + great benefits A great opportunity has arisen for a Customer Experience Advisor to work within within a Procurement & Supply Chain Business which is part of a international contract catering company.The Customer Experience Advisor will provide help and support to all Customers /...

  • Support Centre Assistant

    6 months ago

    Addlestone, United Kingdom Graham Care Full time

    We are looking for a Support Centre Assistant to join our team at Graham Care. **About us**: The Graham Care Group owns and operates nursing homes for over 700 residents in Surrey & Kent. **The role**: We are looking to recruit a Support Centre Assistant who will be working on payroll processing, system support, rota queries, recruitment and other...

  • Proven Sales Professional for Estate Agency Role

    3 weeks ago

    Addlestone, Surrey, United Kingdom Copperfield Recruitment Ltd Full time

    Key Responsibilities:To sell properties and additional services at the agreed targets, showcasing exceptional sales skills.Maintain personal compliance with all legal, technical, and administrative systems, upholding high professional standards.Foster a deep understanding of company values and implement them positively each day, driving team success.Attract...

  • Regulatory Compliance Specialist

    2 weeks ago

    Addlestone, Surrey, United Kingdom Brook Street UK Full time £18

    Brook Street is seeking a highly skilled Regulatory Compliance Specialist to join the Veterinary Medicines Directorate (VMD) in Addlestone, Surrey. As an Executive Officer in the Application Management Team, you will play a vital role in maintaining standards within veterinary medicine regulation.About the RoleThis challenging administrative position...

  • Global Workforce Services Lead

    3 weeks ago

    Addlestone, Surrey, United Kingdom Astellas Pharma Europe Full time

    At Astellas Pharma Europe, we strive to deliver innovative health solutions. We believe that our employees are the key to success, and we want to provide them with an exceptional experience. As the Global Workforce Services Lead, you will be responsible for overseeing the global outsourcing of HR queries and end-to-end employee lifecycle administration. Your...

  • Executive Officer

    3 weeks ago

    Addlestone, United Kingdom Brook Street NMR Full time

    Are you seeking a challenging administrative role that puts you at the forefront of regulatory processes? Brook Street is excited to offer an opportunity to join the Veterinary Medicines Directorate (VMD) as an Executive Officer in the Application Management Team in Addlestone, Surrey!Role: Executive Officer - Application Management Team Location: VMD,...

  • Executive Officer

    3 weeks ago

    addlestone, United Kingdom Brook Street UK Full time

    Are you seeking a challenging administrative role that puts you at the forefront of regulatory processes? Brook Street is excited to offer an opportunity to join the Veterinary Medicines Directorate (VMD) as an Executive Officer in the Application Management Team in Addlestone, Surrey!Role: Executive Officer - Application Management Team Location: VMD,...

  • Executive Officer

    3 weeks ago

    Addlestone, United Kingdom Brook Street NMR Full time

    Are you seeking a challenging administrative role that puts you at the forefront of regulatory processes? Brook Street is excited to offer an opportunity to join the Veterinary Medicines Directorate (VMD) as an Executive Officer in the Application Management Team in Addlestone, Surrey!Role: Executive Officer - Application Management Team Location: VMD,...

  • Chief Inclusion Officer

    3 weeks ago

    Addlestone, Surrey, United Kingdom Brook Street UK Full time €18

    Are you seeking a challenging administrative role that puts you at the forefront of regulatory processes? Brook Street is excited to offer an opportunity to join the Veterinary Medicines Directorate (VMD) as an Executive Officer in the Application Management Team in Addlestone, Surrey! Role: Executive Officer - Application Management Team Contract: ...

  • Security Services Delivery

    6 months ago

    Addlestone, United Kingdom Brambles Full time

    Description Position Purpose The Security Services Delivery Lead will establish, lead, and deliver the overall Security program portfolio for the company, including program updates, metrics management, PMO oversight, Training and Awareness, Data Protection, GRC, and general security evangelism across the enterprise. This is an exciting role to...

  • Security Services Delivery

    6 months ago

    Addlestone, United Kingdom Brambles Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...