Service Spares Coordinator

4 weeks ago

Tadcaster, United Kingdom Mpac Lambert LTD Full time

Mpac are a global automation engineering company dedicated to providing remarkable bespoke products and exceptional services. Our commitment to excellence, coupled with our unconventional thinking, has made us a leader in cutting-edge automation processes. Working across healthcare, medical and consumer goods sectors, we help companies create life changing products. Today Mpac is trusted by leading brands to design and build world-class machinery that can be found all over the world.

**Role - Service Spares Coordinator**

Working within the Customer Service team the Service Spares Co-Ordinator will co-ordinate all spares sales orders to ensure they are progressed through the systems and delivered in line with quoted lead times.

**As a Service Spares Coordinator you will be**:

- Procuring parts from the supply chain aligned to the Sales Order requirements.

**- **Ensuring effective vendor performance to meet customer requirements.
- Effectively communication of order status to Customers.
- Ensuring all orders are dispatched and closed out as soon as possible.
- Being flexible within the role to aid & support all staff during busy periods.

Following & providing detail for all reporting mechanisms.

**The key responsibilities of the role include**:

- Identifying opportunities for negotiation to achieve best value ensuring sales orders meet or exceed budget expectations.
- Creating and placing purchase orders aligned to estimates on the Mpac supply chain.
- Regularly expediting purchase orders with the Mpac supply chain to ensure delays to sales orders are minimised.
- Updating part data with up-to-date pricing and delivery information as required.
- Sending confirmed shipped dates to the customers once available and keep them updated of any slippages from this date.
- Regularly reviewing order status to ensure goods are shipped in a timely manner once booked into the warehouse.
- Carrying out picking, packing and shipping of Service and Spares sales orders.

**Knowledge and Experience**:
**Essential**
- Ability to provide administrative services on multiple projects simultaneously.
- Experience of working in an administrative capacity in an engineering environment.
- Proven negotiation skills with a focus on value. Understanding of Terms & Conditions.

**Desirable**
- Experience in a similar position in the Manufacturing or Engineering Industries.
- Experience of working with a supply chain previously would be advantageous.
- Experience in working within an ISO 9001 accredited organisation.

Experience of working with MRP/ERP systems (Visual 9 an advantage).

**Skills & Qualifications**

**Essential**
- Proficient in the use of MS office suite
- Organised Individual having the ability to multi-task.
- Can promptly react to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Excellent communication skills; both verbal and written.

**Desirable**
- Excellent numeracy and written language skills.
- Ability to communicate effectively at all levels, adjusting approach or communication channel to suit audience.

A basic understanding of general engineering would be advantageous.

Reports to - Service Team Leader - Operations

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Tadcaster: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

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