Band 4 Patient Pathway Navigator

3 months ago


Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

An exciting opportunity has arisen for conscientious, enthusiastic, and highly motivated Patient Pathway Navigators to join the Surgery services at Barking Havering & Redbridge University Hospitals Trust.

The successful applicants will be providing a comprehensive and efficient Pathway Navigator role in Surgical Services and will provide the administrative responsibility for the delivery of the service allocated. We are looking for a confident and positive individuals and team players with an eye for detail to undertake this role

They will need to have excellent communicational, organisational, advanced IT skills and be able to work meeting deadlines and targets. Flexibility and adaptability will be key skills as well as being good team players with a willingness to take on a variety of duties.

**Main responsibilities for the post hold are**:

- Providing admin support including assisting in clinics
- Booking appointments
- Previous experience of working with the public and/or patients in a healthcare environment
- Interacting with staff at all levels
- Experience of dealing with non-routine and complex problems

We are looking for someone who works well under pressure and enjoys working with people.

We would recommend that you read the person specification and the job description attached to the advert for more detailed information about the role.

To work as part of a team providing a dedicated patient access facility for patients within surgical services. This will involve close liaison with consultants, patients, medical and nursing staff, cancer MDT teams, support services, patient pathway managers and service managers.

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.



  • Romford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS... Full time

    Job Title: Band 5 Patient Pathway SupervisorWe are seeking a highly motivated and organized individual to join our Neurosciences Department as a Band 5 Patient Pathway Supervisor. This role is responsible for supervising and supporting Patient Pathway Coordinators and Administrators, ensuring high-quality patient experience and contributing to service...


  • Romford, Greater London, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS... Full time

    Job Title: Band 5 Patient Pathway SupervisorWe are seeking a highly motivated and organized individual to join our Neurosciences Department as a Band 5 Patient Pathway Supervisor. This role is responsible for supervising and supporting Patient Pathway Coordinators and Administrators, ensuring high-quality patient experience and contributing to service...


  • Romford, Greater London, United Kingdom NHS Full time

    Band 5 Patient Pathway Supervisor - SecondmentThe Neurosciences Department is seeking a highly motivated and organized individual to support the day-to-day operations of the Neurosurgery administrative team and patient journey pathways. As a key member of the team, you will work closely with the Patient Pathway Manager to ensure excellent patient experience...


  • Romford, Greater London, United Kingdom NHS Full time

    Band 5 Patient Pathway Supervisor - SecondmentThe Neurosciences Department is seeking a highly motivated and organized individual to support the day-to-day operations of the Neurosurgery administrative team and patient journey pathways. As a key member of the team, you will work closely with the Patient Pathway Manager to ensure excellent patient experience...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    An exciting opportunity has arisen for a Patient Pathway Coordinator in Tele-Dermatology to join our team. The Patient Pathway Co-ordinator (PPC) will work within the Dermatology team to provide smooth and efficient administrative support predominantly within the tele-dermatology service. The tele-dermatology service reduces waiting times for patients...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    The Pain Management Team are looking for a hardworking, dynamic individual to join our team as a Patient Pathway Co-ordinator / Secretary. The Patient Pathway Co-ordinator (PPC) will work within the Pain Management service to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    The Neurosciences Department are seeking an enthusiastic, motivated and committed Patient Pathway Supervisor to support the provision of an excellent administration service on our Neurology/Stroke services. This role is concerned with supporting, evaluating and leading staff to provide a quality service which is efficient, stays within financial constraints...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    You will have experience in theatre scheduling and outpatient bookings would be an advantage in this challenging but rewarding role. The main duties for this role would be to support the Service Manager and Patient Pathway Manager with the day-to-day activities in running the urology department whilst maintaining and prioritising your own workload. The...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Admissions Officer Barking havering and Redbridge NHS Trust Applications are invited from enthusiastic, motivated and conscientious individuals with excellent interpersonal skills for this interesting and busy post. As a member of the Admissions Team, you will be the first point of contact for patients to the Department and responsible for the...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    Our Patient Pathway Co-ordinators are vital to overseeing the patient journey to ensure in conjunction with the outpatient and booking staff that patients are scheduled in accordance with principles and target waiting times. The Patient Pathway Co-ordinator (PPC) will work within dedicated speciality Divisions to facilitate the smooth running of the patient...


  • Romford, United Kingdom Barking, Havering and Redbridge University Hospitals Trust Full time

    An exciting part time opportunity has arisen for a highly motivated and enthusiastic individual to join our fast-paced Endoscopy Unit as a Patient Pathway coordinator. You must be extremely organised with meticulous attention to detail, you will liaise at all levels with clerical, medical and nursing staff. Knowledge of Medway and waiting list procedures...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    The post holder will provide a flexible administrative support service across the department as required by workload demands and agree priorities in liaison with the Patient Pathway Supervisor/Patient Pathway Co-Ordinator. It is essential that the post holder has good communication skills, is organised and assertive in dealing with health professionals. The...


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    An exciting part time opportunity has arisen for a highly motivated and enthusiastic individual to join our fast-paced Endoscopy Unit as a Patient Pathway coordinator. You must be extremely organised with meticulous attention to detail, you will liaise at all levels with clerical, medical and nursing staff. Knowledge of Medway and waiting list procedures...


  • Romford, United Kingdom Barking, Havering and Redbridge University Hospitals Trust Full time

    The role of the Patient Pathway Administrator (PPA) is to provide a high quality professional administrative and clerical support to the Patient Pathway Co-ordinator (PPC) team within their clerical group. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care.


  • Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

    An exciting part time opportunity has arisen for a highly motivated and enthusiastic individual to join our fast-paced Endoscopy Unit as a Patient Pathway coordinator - RTT Tracker. You must be extremely organised with meticulous attention to detail, you will liaise at all levels with clerical, medical and nursing staff. Knowledge of Careflow and waiting...


  • Romford, Greater London, United Kingdom Barking, Havering and Redbridge University Hospitals NHS Trust Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Band 4 Medical Support Assistant to join our dynamic team in the Emergency Department at Barking, Havering and Redbridge University Hospitals NHS Trust.The successful candidate will work within the Emergency Department to welcome patients and undertake clinical investigations such as urine...


  • Romford, Greater London, United Kingdom Division of Surgery – BHRUT NHS Full time

    Job OverviewWe are seeking a highly skilled and organized individual to join our team as a Respiratory Patient Pathway Coordinator. This exciting opportunity will provide the successful candidate with the chance to work within an established team, providing administration support to the clinical team and improving patient pathways.Main Duties of the JobThe...


  • Romford, Greater London, United Kingdom Division of Surgery – BHRUT NHS Full time

    Job OverviewWe are seeking a highly skilled and organized individual to join our team as a Respiratory Patient Pathway Coordinator. This exciting opportunity will provide the successful candidate with the chance to work within an established team, providing administration support to the clinical team and improving patient pathways.Main Duties of the JobThe...


  • Romford, Greater London, United Kingdom Barking, Havering and Redbridge University Hospitals NHS Trust Full time

    Position Overview The Neurosciences Division is seeking a motivated and proactive individual to assist in the daily operations of the Neurosurgery administrative team and oversee patient journey pathways. You will collaborate with the Patient Pathway Manager to enhance patient satisfaction and implement evidence-based modifications to pathways. Strong...


  • Romford, Greater London, United Kingdom Division of Surgery – BHRUT NHS Full time

    Job OverviewWe are seeking a highly skilled and organized Respiratory Patient Pathway Coordinator to join our team at the Division of Surgery – BHRUT NHS. As a key member of our clinical team, you will be responsible for providing administrative support and ensuring the smooth running of patient pathways.Main DutiesThe successful candidate will be...