Band 4 Patient Pathway Navigator
3 months ago
An exciting opportunity has arisen for conscientious, enthusiastic, and highly motivated Patient Pathway Navigators to join the Surgery services at Barking Havering & Redbridge University Hospitals Trust.
The successful applicants will be providing a comprehensive and efficient Pathway Navigator role in Surgical Services and will provide the administrative responsibility for the delivery of the service allocated. We are looking for a confident and positive individuals and team players with an eye for detail to undertake this role
They will need to have excellent communicational, organisational, advanced IT skills and be able to work meeting deadlines and targets. Flexibility and adaptability will be key skills as well as being good team players with a willingness to take on a variety of duties.
**Main responsibilities for the post hold are**:
- Providing admin support including assisting in clinics
- Booking appointments
- Previous experience of working with the public and/or patients in a healthcare environment
- Interacting with staff at all levels
- Experience of dealing with non-routine and complex problems
We are looking for someone who works well under pressure and enjoys working with people.
We would recommend that you read the person specification and the job description attached to the advert for more detailed information about the role.
To work as part of a team providing a dedicated patient access facility for patients within surgical services. This will involve close liaison with consultants, patients, medical and nursing staff, cancer MDT teams, support services, patient pathway managers and service managers.
Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.
For further information on this role, please see the attached detailed Job Description and Person Specification.
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