Band 4 Patient Pathway Co-ordinator

2 weeks ago

Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

An exciting part time opportunity has arisen for a highly motivated and enthusiastic individual to join our fast-paced Endoscopy Unit as a Patient Pathway coordinator.

You must be extremely organised with meticulous attention to detail, you will liaise at all levels with clerical, medical and nursing staff. Knowledge of Medway and waiting list procedures would be beneficial but not essential as full training will be given.

The post is critical to support the provision of a full, efficient, and effective waiting list administrative service whilst being committed to meeting the national targets within the diagnostic, RTT and cancer pathways. To facilitate these aims, you will be responsible for ensuring the principles of the diagnostic and or treatment targets are embedded within the processes employed at every stage.
- To manage the admission of patients on the speciality waiting list efficiently
- To effectively monitor and maintain relevant speciality waiting lists
- To ensure the relevant information is entered promptly and accurately onto the Medway System meeting the requirements of the Trust’s Patient Access Policy at all times
- To liaise with patients and establish good working relationships with other members of the team
- To provide cover for other Admissions officers in their absence and support for clinic prep as required.
- To monitor and escalate diagnostic waiting times and changes seen
- To compile, save and dispatch accurately and within a set time frame end of month reports
- Liaise with the Endoscopy Team Leader and Service Manager at regular meetings to review waiting times
- Provide supervision, education and support to new and existing members of staff
- Demonstrate escalation process to the Endoscopy Team Leader and Service Manager.

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.

Please note, applicants who had previously applied for this role, will not need to re-apply.

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