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Customer Service Agent

4 months ago

Ipswich, United Kingdom Thompson & Morgan Full time

**Customer Service Agent (Fixed Term Contract Full time Opportunity) - above National and Living Wage**

Branded Garden Products operate some of the best-known gardening brands in the UK. Each year we distribute over 10 million printed catalogues and work closely with national media and magazines to promote gardening products.

We recognise our customers as our sole focus and offering great service and an outstanding customer experience is at the core of what we do. It is our promise to provide our customers with what they want, at a higher standard than they expect.

As part of a small friendly team, you will share our passion for excellence and play a key role in delivering on our promise. Whether it’s taking a telephone order or offering a little extra help, advice, or guidance on a product, you’ll be there to assist

Located near Tesco Copdock & Suffolk One with free on-site parking, convenient access to public transport, free tea & coffee, and a generous staff discount. Growth is promoted from within the business, with potential opportunities for those who are keen to progress their careers.

The Role:

- Job Title: Customer Service Agent
- Job Type: Fixed Term Contract until 16 June 2024 (with the potential to become permanent)
- Location: Poplar Lane Ipswich
- Work Remotely: No
- Full time or part time hours between our core hours of 09:00 - 18:00 - Monday - Sunday

About You:

- To be able to consistently deliver an outstanding level of customer service
- To answer calls in a timely and professional manner
- Taking ownerships of customer enquires
- Processing orders and taking payments
- Strong communication skills
- Excellent customer service skills
- Friendly Manner and Positive Attitude.

If you're interested in this position, then we would love to hear from you.

**Job Types**: Full-time, Part-time, Fixed term contract

Schedule:

- Day shift
- Weekend availability

Work Location: In person