Customer Service Agent

1 month ago


Ipswich, United Kingdom Auxillis Full time
Salary: £26,149 pa + bonus up to £1,307 pa OTE
Weekly Hours : 42.5 hours / week

We’re here to keep people moving, that’s what we do.
As a Customer Service Agent , you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there.

Life as a Customer Service Agent at Auxillis

We are seeking a full-time Customer Service Representative to join our close-knit team in a call centre environment. In this role, you'll handle a high volume of incoming calls from clients and customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring a positive customer experience. We pride ourselves on maintaining a family feel, where teamwork, support, and personal growth are prioritized. The ideal candidate has strong communication and problem-solving skills, with the ability to manage multiple tasks efficiently. Experience in a similar role is a plus, and a positive, team-oriented attitude is essential.

You don’t need any previous industry or vehicle rental administration experience to join our team (our proven induction training will take care of that) but you’ll need all of your customer service know-how, administration skill and most importantly your calm, ‘can-do’ attitude ( along with a Full UK or EU Driving Licence, of course) to get things done.

As a Customer Service Agent with Auxillis, we offer:

Of course, a great basic salary , but there’s much more available for you at Auxillis than just that. Some of our most popular benefits include (but aren’t limited to) …

A fantastic quarterly bonus scheme (£1,307 pa OTE) 24 days annual leave rising to 26 days with service(plus bank holidays) and an extra day’s leave to celebrate your birthday free life assurance well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance) exclusive employee vehicle-leasing schemes pension & save-as-you-earn share scheme Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay . Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach

With over 50 sites nationwide Auxillis are the go-to provider for bespoke accident claims and mobility services for motorists, we're trusted by some of the UK’s best known motor insurers and motoring brands to help their customers when they need it most.

We’re also part of something bigger – ZIGUP , a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.


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