Groups, Meeting

5 days ago


Edinburgh, United Kingdom IHG Full time

**About us**_
InterContinental Edinburgh The George and Kimpton Charlotte Square have a fantastic opportunity to join the team as a _**_Reservations, Groups, Meeting & Events Coordinator_**
- We are looking for a _**_Reservations, Groups, Meeting & Events Coordinator_**_ who will report to the Head of _**_Reservations, Groups, Meeting & Events and Reservations, Groups, Meeting & Events_**_ Manager, you will assist the Events & Reservations office to convert and maximise hotel and event enquiries and bookings to maximise revenue._

At Intercontinental Hotels & Resorts® we live by the saying “Live the Intercontinental Life”, This means delivering discreet luxury service whilst offering a true sense of hospitality that money can’t buy.

**Reservations, Groups, Meeting & Events Coordinator, receive some great benefits**:
Not bragging but we are part of the IHG hotels and Resort family, FTSE 100 Company, market leader in delivering True Hospitality for Good around the world.

In our managed Edinburgh properties, you can take full advantage of our £15 a month gym membership, with 20% off all spa treatments.

With 25% off in all restaurants & Bars, within both Kimpton Charlotte Square & InterContinental Edinburgh The George, and an amazing 50% off in Burr & Co coffee shop concept on George Street, you can enjoy all that our guests do at a discounted price.
- £10.50 per hour, Plus Great IHG Perks
- 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata)
- Worldwide employee and friends & family hotel room rates
- An Overnight stay plus 1 when probationary period passed
- 50% off on F&B when staying over in IHG properties on Employee Rate
- Discounts on retail and various activities through our benefit portal
- Employee assistance programme 24/7
- Employee healthcare plan
- Access to Mental Healthcare first aiders
- Opportunities for career progression and to transfer around the world
- Meals whilst on duty
- Opportunities to get involved in our charitable and community activities
- **Most importantly, we’ll help you grow, and develop you as an individual**

**What we need from you**
You’ll be called upon to complete a wide variety of tasks and jobs within the hotel and it’s extremely important that you remain flexible and versatile around this. If you enjoy variety and are at your best when being part of a team as well as being passionate about delivering first-rate guest service through your high-quality work, this role is for you.
- Liaise with clients to ensure that accurate details for each event & reservation are obtained
- To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
- Establishing client requirements and identifying how the hotel can facilitate their needs
- Responding to all M&E enquiries in-line with company standard
- Ensuring enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
- Accurately inputting all enquiries into Sales and Catering system
- Compiling accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, proving updates as require
- Actively working as part of a team to achieve the department objectives and budget
- Actively consider prevention, recovery, and investigation of any complaints

**Given the nature of this role it’s important that you have some Reservations, Groups, Meeting & Events experience** whether you have previously worked in a hotel in Hotels or destination venues, work in Sales administration role, this may be the role for you. Along with the above, you’ll pride yourself on your high levels of attention to detail and delivering our brand standards.

We’d love to hear from you

**You must meet the legal requirements to work in the UK.**

Job Reference: EMEAA25366



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