Full-time Product Support Assistant

6 months ago


Cheltenham, United Kingdom JG Travel Group Full time

**Full-time Product Support Assistant (12 Months Contract - Maternity Cover)**

**Competitive salary**

**No Agents please**

The JG Travel Group is a leading provider of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks / attractions, and European holidays, including Cruises, through a number of distinct brands. We are an age-friendly workplace, and our values are at the core of what we do.

Our Company Values:

- We care a lot
- We've got soul
- We make it easy
- We are in this together

We are looking to recruit a Full Time Product Support Assistant (maternity cover) to work as part of the Product Support function.

We are looking for someone ideally with previous travel administration experience for this varied and busy role. The main duties include the following:

- Reporting to the Product Support Team Manager, working as a team player to help administer all areas of tour delivery, tour loading and stock management
- Create written itineraries from the tour set up sheets for customers, drivers and tour managers.
- Final documentation sent out to customers/Travel agents 21 days before departure
- Transferring customers between tours
- Assisting with event and show ticketing and distribution
- Deal with general day to day correspondence from suppliers and any other related administration.
- Finalise operational details with hotels and suppliers, such as arrival/departure times, parking, meal times and menus
- Carry out final pre-departure checks
- Assist with administrative tasks in relation to the T3 booking system
- Sending room requests / additional stock requests to hotel suppliers - to maximise on-sale opportunities and minimise waitlists
- Assisting Head of Product and Product & Purchasing Managers with administrative support for your product area, such as issuing, logging and filing hotel contracts electronically, sending mobility questionnaires to hotels and investigating complaints with suppliers.

The full-time position includes rota’d weekend cover with time off in the week when covering weekends.

**Job Types**: Full-time, Temporary contract

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


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