Customer Service Administrator

4 months ago


Cheltenham, United Kingdom Cotswold Architectural Products Ltd Full time

**Name**

**Job title** _Customer Services Administrator Assistant _

**Reports to** _General Manager _

**Job purpose**

To provide a proactive and efficient customer service to external customers, maintain and build strong relationships, encouraging continued business.

**Duties and responsibilities**
- Act as the main point of contact for customer queries.
- Communicate with customers, facilitating solutions to their queries.
- Input sale orders at the earliest opportunity, enabling the quickest turnaround.
- Monitor orders and deliveries, taking steps to ensure orders are completed on time.
- Quality Check all processed orders and quotations to an exceptional standard ensuring errors are kept to a minimum.
- Liaise with stores, production and planning team members on completing customer orders, keeping customer satisfaction at the forefront.
- Liaise with customers when payment is required or overdue.
- Coordinate with technical team members to expedite technical issues.
- Provide support to external sales team members with requests for information or samples.
- Redirect queries regarding other departments to the relevant persons keeping a professional and friendly manner at all times.
- An adaptable outlook is required for this role as aid with other aspects within an SME will be expected; this could include fire, health and safety, training, inputs, office based tasks such as PO raising, import & export documentation and clearance will be required with this role.
- Arrange collections for specific customers using relevant resources.
- Assist with an ad hoc duties.
- Support the effectiveness and efficiency of the Quality Management System based upon the requirements of ISO 9001:2015.
- Support management to ensure monitoring and measuring the effectiveness of its business processes and objectives is achieved.

**Qualifications**
- Enjoy working in a fast-paced and dynamic environment.
- Able to multitask and prioritise a high workload.
- Excellent phone manner and able to maintain a professional attitude at all times.
- Able to build and maintain strong professional relationships.
- Able to work as part of a team.
- Able to take initiative and complete tasks efficiently ensuring the best outcome.
- Very good English writing skills.

Uncontrolled when printed Version 1 1 | P a g e

**Approved by**:
(line Manager)

**Accepted by**:
(Employee)

**Date approved**: **Review Date**:
**Job Types**: Full-time, Temporary contract

**Salary**: £15,266.02-£24,572.87 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Cheltenham (required)

Work Location: In person



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