Customer Service Administrator
7 months ago
**Name**
**Job title** _Customer Services Administrator Assistant _
**Reports to** _General Manager _
**Job purpose**
To provide a proactive and efficient customer service to external customers, maintain and build strong relationships, encouraging continued business.
**Duties and responsibilities**
- Act as the main point of contact for customer queries.
- Communicate with customers, facilitating solutions to their queries.
- Input sale orders at the earliest opportunity, enabling the quickest turnaround.
- Monitor orders and deliveries, taking steps to ensure orders are completed on time.
- Quality Check all processed orders and quotations to an exceptional standard ensuring errors are kept to a minimum.
- Liaise with stores, production and planning team members on completing customer orders, keeping customer satisfaction at the forefront.
- Liaise with customers when payment is required or overdue.
- Coordinate with technical team members to expedite technical issues.
- Provide support to external sales team members with requests for information or samples.
- Redirect queries regarding other departments to the relevant persons keeping a professional and friendly manner at all times.
- An adaptable outlook is required for this role as aid with other aspects within an SME will be expected; this could include fire, health and safety, training, inputs, office based tasks such as PO raising, import & export documentation and clearance will be required with this role.
- Arrange collections for specific customers using relevant resources.
- Assist with an ad hoc duties.
- Support the effectiveness and efficiency of the Quality Management System based upon the requirements of ISO 9001:2015.
- Support management to ensure monitoring and measuring the effectiveness of its business processes and objectives is achieved.
**Qualifications**
- Enjoy working in a fast-paced and dynamic environment.
- Able to multitask and prioritise a high workload.
- Excellent phone manner and able to maintain a professional attitude at all times.
- Able to build and maintain strong professional relationships.
- Able to work as part of a team.
- Able to take initiative and complete tasks efficiently ensuring the best outcome.
- Very good English writing skills.
Uncontrolled when printed Version 1 1 | P a g e
**Approved by**:
(line Manager)
**Accepted by**:
(Employee)
**Date approved**: **Review Date**:
**Job Types**: Full-time, Temporary contract
**Salary**: £15,266.02-£24,572.87 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- customer service: 1 year (required)
**Language**:
- English (required)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- Cheltenham (required)
Work Location: In person
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