Customer Service Administrator
4 months ago
**CUSTOMER SERVICE ADMINISTRATOR**
**CHELTENHAM**
**£20,000 - £25,000 DOE**
Our rapidly expanding Client within the Insurance sector are looking to hire a **Customer Service Administrator** to join their growing team. You will manage renewals with confidence and accuracy, whilst ensuring a positive client experience. Full training will be given around the renewals process.
**BENEFITS**
The company offer modern offices with free parking, 25 days paid annual leave (plus Bank Holidays), a contributory Pension Scheme, and more
**RESPONSIBILITIES**
As a **Customer Service Administrator, **you will be
- Providing an excellent level of service, through carefully tailored communication, and meeting clients’ needs
- Managing renewals with confidence and accuracy
- Processing renewals and mid-term adjustments
- Identifying cross and upsell opportunities
- Handling and resolving client queries
- Managing insurer relationships
- Ensuring client insurance needs are met
- Supporting the Claims side of the business during busy periods
**REQUIRED EXPERIENCE**
To be considered for the role of **Customer Service Administrator, **you will need
- Experience in an administrative/office-based role, with a strong customer service background
- Agile thinking, with the ability to make decisions quickly and confidently
- To be a strong team player
- Experience within the insurance sector is desirable but not essential
- The willingness and motivation to pass the Cert CII, if not already done so
- Excellent and adaptable communication skills, both written and verbal
- Great organisation and time management skills, with strong attention to detail
- Insurance claims experience desirable
**NEXT STEPS**
Why wait? Don’t miss out
**Salary**: £20,000.00-£25,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Application question(s):
- Do you have admin or phone-based customer service?
- Do you have excellent attention to detail?
- Are you an organised and self-motivated individual?
Work Location: In person
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