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Customer Service Advisor

3 months ago

Redhill, United Kingdom AXA Partners Full time

**Join AXA - Exciting Opportunity for Customer Service Advisors**

Overview:

- Provide exceptional service for our Travel Department with potential to cross train in Motor Breakdown, Home Emergency and Medical Assistance.
- Essential member of operations departments, handling inbound calls, and supporting customers with various skill sets.
- Hybrid working contracts available, with 2 days a week in our vibrant Redhill office.

Key Responsibilities:

- Supporting our customers and clients in handling inbound calls, finding solutions for them, and instruct approved suppliers

Working Hours:

- Monday - Friday 9am - 5pm, whist in Travel.
- Part-time hours considered, to be discussed with the recruitment team.

Intake Dates:

- Monday 15th April 2024

Salary & Benefits:

- Full-time salary: £20,020. Complemented by an annual performance-based bonus and salary review. Opportunities for salary growth through cross-training in other departments.

Induction & Training:

- 5 weeks of comprehensive training provided.
- Part-time employees must complete training on full-time hours.

**Your Profile**
- Previous experience not essential; comprehensive training provided.
- Excellent customer service skills with empathy, respect, and patience.
- Ability to handle difficult conversations and solve problems.
- Basic computer skills, proficiency in Outlook, Microsoft 365, data entry, good grammar, and spelling.
- Exciting roles for dynamic individuals ready to make a difference
- Contact us to discuss part-time hours during the recruitment process.

AXA is committed to diversity and inclusion. Join us in creating a positive impact in our customers' lives Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here.
**What We Offer**
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance (4x salary)
- Free staff travel insurance from your first day
- 22 days holiday, rising to 27 days with service
- AXA employee discounts
- Private Healthcare, Home & Motor emergency cover and much more

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development, and celebrating differences.

LI-Hybrid #Partners1