Customer Service Advisor
7 months ago
**Job Summary**
Forbes Rentals are an award winning nationwide rental company to households and businesses. Our rental equipment ranges from appliances, televisions, to commercial televisions and industrial laundry equipment.
We have position for a Customer Service Advisor. Your role will be to help our customers with their repair, product and delivery enquiries and assist with office administration. Our ideal person will have good communication skills and have a friendly and outgoing disposition.
**Responsibilities and Duties**
- To answer customer service enquires from our customers. This for example will involve guiding customers through how to retune there television to diagnosing faults on washing machines.
- Booking engineer service calls.
- Liaising with service engineers and customers to enable a swift response.
- Follow up feedback telephone calls to customers.
- To collate and sort the outgoing post.
- Order and despatch parts to our customers and field engineers.
**Qualifications and Skills**
- Good communication skills with a clear telephone voice.
- Good typing skills
**Benefits**
**Pay**: £21,673 PA
**Hours**: 40 hours with 8 hours a day covering 08:00 - 5:00pm or 9:00 - 6:00pm working alternate Saturdays.
**Job Types**: Permanent, Full-time
**Salary**: £21,673.00 per year
**Benefits**:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Yearly bonus
Work Location: In person
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