Customer Service Advisor

7 months ago

Redhill, United Kingdom AXA Partners Full time

Are you looking to start a new career within a global organisation? AXA Partners are recruiting for multiple Customer Service Advisors, joining our Home & Motor department.

Here at AXA Partners, we love to give our employees the best opportunities to thrive and grow in their career with us. This is why we provide you with full training, great career development and a very competitive benefits package as well as the flexibility to work on a **hybrid** basis to give you that work home life balance.

As a **Customer Service Advisor**,** you will be taking inbound calls from our home and car insurance customers, being the first point of contact for any claims our customers want to log on their policy and being that helping hand to guide them through the process. During our busier times, you will be helping our customers who are experiencing mass flooding in their towns or extreme high winds. We see ourselves as one big team who thrive on taking pride in working as effective team players. We want you to be a part of this.

Come and join our ever-growing team The next intake dates available for this role are on **Monday 11**th** September** and **Monday 9**th** October.**

**Working Hours & Shift Patterns**: We’re pleased to be able to offer full and part-time hours for this role.
- Full time: Our Customer Service advisors work on a rotating shift pattern, 35 hours per week between 7am - 9pm over 5 days which will include Saturdays, Sundays, and bank holidays.
- Part time: We are offering evening and weekend shifts with some early starts available. Please note, you will have to complete the training period as full-time hours, we're unable to offer training on a part-time basis.

**Salary**: Full time base salary for this role is £20,020 plus up to 7.5% shift allowance for the total annual salary of £21,521.50. Please note this salary is dependent on hours worked.

**Induction & Training**: We’re offering 5 weeks fully comprehensive training for this role. It’s important to us that we give you all the material and knowledge needed to succeed in this role.

**What you’ll be doing**:

- Ensure the delivery of excellent customer service by providing relevant and accurate information to every customer based on your professional expertise and training.
- Use your initiative as well as information resources available to provide the best outcome for the customer.
- Answer calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer.
- Utilise strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.

**Your Profile**
Customers are at the heart of what we do, so if you're as passionate as we are about helping customers, you’re already one step closer.
- Excellent customer service skills.
- Excellent communication skills, both verbal and written.
- The sensitivity and empathy to deal with customers who may be distressed
- The ability to remain calm and pay attention to detail.
- Computer literate, Microsoft Office.

**About AXA**

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

**About the Entity**
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance (4x salary)
- Free staff travel insurance from your first day
- 22 days holiday, rising to 27 days with service
- AXA employee discounts
- Private Healthcare, Home & Motor emergency cover and much more

Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development, and celebrating differences.

LI-Hybrid #Partners1

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