Customer Service Advisor
3 weeks ago
**The Package**:
- £20500 - £23k
- Annual Bonus
- £500 flexible benefit
- Pension Options
- Local Discount Schemes
- Family & Friends Policies
- 35 Hour working week
An exciting opportunity for individuals looking to step into the corporate world, and start their career.
Maybe you have a background in retail, have just finished college or University and are keen to work for a brand name.
**The Individual**:
- A hardworking, enthusiastic and friendly personality
- Keen to learn
- Enjoy working as part of a team, whilst driven to hit targets
- This is a varied and interactive role where no two days are the same. You will be joining a supportive team of advisors and will be guided and trained by a dedicated team leader
**Duties will include**:
- Deal with all incoming communications by telephone and where appropriate resolve with company policy or escalate to correct team
- Understand issues from customers perspective by asking questions and diving further to understand
- Liaise with customers and other departments to ensure all customer queries are resolved
- Develop appropriate knowledge in products, procedure, policies and legislations
- To report directly to the line manager and work positively with all team members
**Required skills**:
- Good verbal and written communications
- Strong interpersonal skills and an excellent telephone manor
- Adequate computer literacy and numeracy skills
- GSCE or equivalent in maths and English A - C
- Positive and enthusiastic approach
- Ability to work well under pressure and to tight deadlines
- Previous call centre experience is desirable
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