Compliance Administrator
7 months ago
**About Us**: At The Westdale Group, we are pioneers in transforming homes across the UK into energy-efficient, sustainable living spaces. Specialising in retrofitting energy efficiency measures, our mission is to lead the charge in sustainable solutions that significantly reduce carbon emissions and enhance quality of life. From installing external wall insulation and loft insulation to upgrading properties with cavity wall insulation, heat pumps, and solar PV systems, we are at the forefront of the green revolution. Our projects encompass both private and social housing, where we collaborate on government or utility-funded schemes such as ECO (Energy Company Obligation) or SHDF (Social Housing Decarbonisation Fund), ensuring that energy efficiency is accessible to all.
**Position Overview**: As we continue to expand our footprint and impact, we are seeking a talented individual to join our team in Doncaster as a Compliance Administrator & Call Handler. This role is pivotal in ensuring the smooth operation of our administrative processes and providing excellent customer service through handling incoming calls.
**Responsibilities**:
- Manage incoming calls and route them to the appropriate personnel, providing information and assistance to callers in a professional and courteous manner
- Book appointments for our team of assessors
- Take ownership for a variety of administration documents and processes required for ensuring compliance, organising your own workload ensuring tasks are completed within the allotted timescales whilst providing attention to detail
- Coordinate appointments and meetings for the team
- Support other departments as needed with administrative tasks
**Requirements**:
- Previous experience in an administrative role preferred
- Excellent communication skills, both verbal and written
- Strong organisational and multitasking abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Customer-focused mindset with a dedication to providing exceptional service
- Ability to work independently and collaboratively in a fast-paced environment
- Be forward thinking and attentive to detail
- Interest in sustainability and environmental initiatives is a plus
**Benefits**:
- Competitive salary
- Opportunities for career growth and advancement
- Training and development programs
- Be part of a supportive, friendly and collaborative work environment
- Contribution to meaningful projects that make a positive impact on the environment and society
If you are passionate about sustainability and eager to contribute to our mission, we'd love to hear from you Join us in leading the way towards a greener, more sustainable future
Pay: £25,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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